An Exploratory Investigation of Japanese Inbound Tourism Distribution Channels

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First, we have revised the manuscript of TDC in the luxury travel segment based on 23 interviews with outbound tour operators. All respondents reported disintermediation to fulfill and satisfy luxury travelers’ needs for unique and personalized services.Second, we have analyzed the relational exchanges between accommodation providers and tour operators by applying SET theory. Due to growing online platforms, traditional tour operators are losing channel power and accommodation providers depend less on them. Nevertheless, both sides highlighted the importance of commitment to maintain long-term healthy relationships.Third, we conducted a survey of Hokkaido accommodation facilities on their relationship satisfaction. Currently, we are sorting the quantitative data.