A Study on Function of Ombudsman System and Ombudsman's Skills in Autonomies

监察员制度的作用及监察员自治技能研究

• 批准号: 17530436
• 负责人: TAKAYAMA Yumiko
• 金额: $ 2.18万
• 依托单位: Japan Lutheran College
• 依托单位国家: 日本
• 项目类别: Grant-in-Aid for Scientific Research (C)
• 财政年份: 2005
• 资助国家: 日本
• 起止时间: 2005 至 2006
• 项目状态: 已结题
• 来源: https://kaken.nii.ac.jp/en/grant/KAKENHI-PROJECT-17530436/
• 关键词: Ombudsman; Support for social welfare users; Autonomies; 福祉オンブズマンシステム; 福祉オンブズマン

The aims of this study are to define conditions and clarify challenges for a welfare ombudsman system to function efficiently as an advocacy system for social service users. This research finds the functions and the status quo of the relevant systems in the autonomies that have already implemented welfare ombudsman systems. The vanguard of an autonomous welfare ombudsman was The Complaints Handling Committee of Welfare Service, established in Nakano word, Tokyo, in 1990. Looking at the timings of welfare ombudsman adoptions in municipalities after 1990, we can see that the number of implementations increased after enactment of a new social welfare law and the adoption of a long-term care insurance system. We have found, however, the basics of adoptions sometimes follow different municipal laws and rules and that these systems are not necessarily referred to as "ombudsman." Also, there are differences found among autonomies in operations of relevant systems and in the range of activitie … More s. Undertaking this research, we have learned that many of the autonomies have realized that ombudsman systems are not yet well enough known and practical accomplishments have been limited: complaints and handlings are small in number. This study targets the autonomous bodies that have ombudsman systems exclusively in the social welfare field and/or administration-related ombudsman systems, which deal with all problems in regard to autonomy administration. Inquiry surveys and hearings were conducted throughout a two-year period for the study. The samples we collected, however, were only from about fifty autonomies of both targeted bodies. This number clearly shows that the welfare ombudsman systems are not firmly-established as a support system for those who want to use them and not universally utilized. Considering the views received in the hearings of ombudsmen and secretariats and also the information and opinions shared from two liaison meetings with targeted autonomies in Tokyo over two years, we have learned ombudsman systems have greater potential when we understand the actual state and challenges of the systems. Of special note, disseminating information to concerned parties on the roles of ombudsmen and how they deal with claims, after understanding differences in the manner of their operations, will vitalize welfare ombudsman systems and help to lay out models for those autonomies that have not adopted relevant systems yet. Less

本研究的目的是确定福利监察员系统作为社会服务使用者的倡导系统有效运作的条件并澄清挑战。本研究对已经实行福利监察员制度的自治区相关制度的功能和现状进行了调查。自主福利监察员的先锋是1990年在东京都中野区成立的福利服务投诉处理委员会。从1990年以后各市町村设立福利监察员的时间来看，随着新社会福利法的颁布和长期护理保险制度的实行，实施数量有所增加。然而，我们发现，收养的基本原则有时遵循不同的市政法律和规则，并且这些系统不一定被称为“监察员”。此外，在相关系统的操作和活动范围方面，自治之间也存在差异。通过这项研究，我们了解到，许多自治区已经认识到监察员制度还不够为人所知，实际成绩也有限：投诉和处理的数量很少。本研究针对的是专门拥有社会福利领域监察员制度和/或行政相关监察员制度的自治机构，这些监察员制度处理与自治管理有关的所有问题。该研究在两年的时间内进行了调查和听证会。然而，我们收集的样本仅来自两个目标机构的大约五十个自治体。这个数字清楚地表明，福利监察员制度并没有牢固地建立起来，作为那些想要使用它们的人的支持系统，也没有得到普遍利用。考虑到监察员和秘书处听证会上收到的意见，以及两年来在东京与目标自治团体举行的两次联络会议上分享的信息和意见，我们了解到，当我们了解监察员系统的实际状况和挑战时，该系统具有更大的潜力。特别值得注意的是，在了解监察员运作方式的差异后，向有关各方传播有关监察员的作用以及他们如何处理索赔的信息，将激活福利监察员制度，并有助于为尚未采用相关制度的自治区制定模式。较少的