Investigating Conversational AI: Development, Usage and Governance

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The project aims to provide new and powerful understandings of the consequences of chatbot technologies in terms of economy, society and governance. In doing so it will enable an integrated approach to understanding the ecosystem of developers, users and regulators of conversational AI in the retail and services sector. Expected outcomes and benefits include breakthrough theory, publications, and significant contributions to academic research and policy discussions across science, government, and industry. This should also place Australia at the forefront of the international scientific community and policy regulation in a fast-emerging area of technological development.