Contracting-out of Home Help and Quality of Care in the Nordic Countries

丹麦和瑞典已经引入了一种制度，使私人提供者以及公共提供者能够提供长期的家庭护理。这一体系需要明确服务标准，而标准化措施在这方面发挥了重要作用。然而，需要对护理的灵活性和个性化给予深思熟虑的关注。自上而下的规章制度和控制，缺乏灵活性和裁量权，使得护理员在居家护理的交付中更难做“情绪化劳动”。

Denmark and Sweden have introduced a system, which enable private providers, as well as public providers, to deliver long-term home care. This system necessitates clarifying of the service standards, and standardization measures play a major role in this aspect. However, it is desirable to give thoughtful attention to flexibility and individuality of care. Top-down regulations and control and lack of flexibility and discretion have made it more difficult for the care workers to do "emotional labor" in the delivery of home care.