Discovering Meaningful Engagement through Interaction between Customer and Service Robot

通过客户与服务机器人之间的互动发现有意义的参与

• 批准号: 22K01673
• 负责人: 玄 幼栄
• 金额: $ 2.66万
• 依托单位: Hosei University
• 依托单位国家: 日本
• 项目类别: Grant-in-Aid for Scientific Research (C)
• 财政年份: 2022
• 资助国家: 日本
• 起止时间: 2022-04-01 至 2027-03-31
• 项目状态: 未结题
• 来源: https://kaken.nii.ac.jp/grant/KAKENHI-PROJECT-22K01673/
• 关键词: service robot; customer; agility; big data analytics; meaningful engagement

I have published two papers as the first author while receiving KAKENHI. The first paper is titled "Discovering meaningful engagement through interaction between customers and service robots" and is published in one of top journals called service industries journal (impat factor: 9.405, Q1) in 2022/10/26. The second paper is titled "Organizational agility enabled by big data analytics: information systems capabilities view" and is publisehd in one of the premier journals called Journal of Enterprise Information Management (impact factor: 5.661, Q1) in 2023/3/28. In addition, I co-authored one paper as a third author, which is about The Role of Information Technologies in Crises: A Review and Conceptual Development of IT-Enabled Agile Crisis Management published in 2022 in CASE.

在收到KAKENHI的同时，我作为第一作者发表了两篇论文。第一篇论文题为《通过客户和服务机器人之间的互动发现有意义的参与》，并于2022年10月26日发表在顶级期刊之一的《服务业期刊》(IMPAT FECTION：9.405，Q1)上。第二篇论文题为《由大数据分析实现的组织敏捷性：信息系统能力观》，并于2023年3月28日发表在一本名为《企业信息管理杂志》的顶级期刊上(影响因子：5.661，Q1)。此外，我作为第三作者与人合著了一篇论文，这篇论文是关于信息技术在危机中的作用：2022年出版的Case在2022年出版的IT支持的敏捷危机管理的回顾和概念发展。

项目成果

The Role of Information Technologies in Crises: A Review and Conceptual Development of IT-Enabled Agile Crisis Management

信息技术在危机中的作用：IT 支持的敏捷危机管理的回顾和概念发展

• DOI: 10.17705/1cais.05038
• 发表时间: 2022
• 期刊: Communications of the Association for Information Systems
• 影响因子: 2
• 作者: One-Ki Daniel Lee;Shan Jiang;Youyung Hyun;Hyein Jeong
• 通讯作者: Hyein Jeong

Beijing Institute of Technology/The Hong Kong Polytechnic University(中国)

北京理工大学/香港理工大学（中国）

Organizational agility enabled by big data analytics: information systems capabilities view

• DOI: 10.1108/jeim-03-2022-0077
• 发表时间: 2023-03-28
• 期刊: JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT
• 影响因子: 6.5
• 作者: Hyun，Youyung;Park，Jaehyun;Chang，Younghoon
• 通讯作者: Chang，Younghoon

Discovering meaningful engagement through interaction between customers and service robots

• DOI: 10.1080/02642069.2022.2088738
• 发表时间: 2022-08
• 期刊: The Service Industries Journal
• 作者: Youyung Hyun;Sunyoung Hlee;Jaehyun Park;Y. Chang

NTNU(ノルウェー)

挪威科技大学（挪威）