Outcome-oriented Service Design (Mapping) and Service Coordination Platform (SaaS)

**问题**任何机构提供的服务都有不同的说法，例如：“旅程”、“途径”、案例、过程等。这些都属于更广泛的术语“服务设计”。服务设计的失败会导致服务的碎片化和孤立的行为、低效的操作和服务用户的不满。“服务设计”学科依赖于视觉和便利技术，以“便利贴”的形式产生输出，端到端流程的图形图片等。服务设计本身通常是资源密集型的、昂贵的和耗时的，甚至在实现工作开始之前就开始了。服务设计也没有被定义为简单的、可重复的方法。**我们的方法**在NolijWork，我们正致力于简化“服务设计”，使非专业人士也能使用它，缩短时间，减少成本和工作量，通过软件编纂新的方法方法。特别是，我们已经确定了许多简化技术，包括如何将单片服务简化为一系列模块化结果，这些结果反过来又易于定义。最终，我们希望我们的SaaS软件平台被认可为“谷歌地图服务”。**好处**用户将受益于能够以简单直观的方式分析和设计连接服务，而无需专业分析师或技术技能。其目的是提供一种“按数字绘制”的服务设计方法，类似于简单地在电子表格中输入数据。

**PROBLEM**The services any organisation provides are referred to in various ways, e.g. "journeys", "pathways", cases, processes etc. These all fall under the broader umbrella term "Service Design".Failures in service design result in service fragmentation and siloed behaviours, inefficient operations and service user dissatisfaction.The "Service Design" discipline relies on visual and facilitation techniques, generating outputs in the form of "post-its", graphical pictures of end-to-end flows etc. Service design is typically resource intensive, expensive and time-consuming in itself, even before implementation work commences. Nor is Service Design defined as a simple, repeatable methodology.**OUR APPROACH**At NolijWork, we're working on simplifying "Service Design", making it accessible to non-experts, shortening timescales and reducing the cost and effort involved, by codifying a new methodological approach through software.In particular, we've identified a number of simplification techniques, including how a monolithic service is reduced to a series of modular outcomes, which are in turn, easy to define.Ultimately we wish our SaaS software platform to be recognised as "Google Maps for Services".**BENEFIT**Users will benefit from being able to analyse and design joined-up services, in a simple and intuitive manner, without the need for specialist analyst or technical skills.The aim is to provide a "paint by numbers" service design methodology, akin to simply entering data in a spreadsheet.