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Outcome-oriented Service Design (Mapping) and Service Coordination Platform (SaaS)

以结果为导向的服务设计（映射）和服务协调平台（SaaS）

基本信息

批准号：
10043221
负责人：
金额：
$ 6.25万
依托单位：
NOLIJWORK LTD
依托单位国家：
英国
项目类别：
Grant for R&D
财政年份：
2022
资助国家：
英国
起止时间：
2022 至无数据
项目状态：
已结题

来源：
https://gtr.ukri.org/projects?ref=10043221
关键词：
Outcome oriented Service Design Mapping

项目摘要

**PROBLEM**The services any organisation provides are referred to in various ways, e.g. "journeys", "pathways", cases, processes etc. These all fall under the broader umbrella term "Service Design".Failures in service design result in service fragmentation and siloed behaviours, inefficient operations and service user dissatisfaction.The "Service Design" discipline relies on visual and facilitation techniques, generating outputs in the form of "post-its", graphical pictures of end-to-end flows etc. Service design is typically resource intensive, expensive and time-consuming in itself, even before implementation work commences. Nor is Service Design defined as a simple, repeatable methodology.**OUR APPROACH**At NolijWork, we're working on simplifying "Service Design", making it accessible to non-experts, shortening timescales and reducing the cost and effort involved, by codifying a new methodological approach through software.In particular, we've identified a number of simplification techniques, including how a monolithic service is reduced to a series of modular outcomes, which are in turn, easy to define.Ultimately we wish our SaaS software platform to be recognised as "Google Maps for Services".**BENEFIT**Users will benefit from being able to analyse and design joined-up services, in a simple and intuitive manner, without the need for specialist analyst or technical skills.The aim is to provide a "paint by numbers" service design methodology, akin to simply entering data in a spreadsheet.

** 问题 ** 任何组织提供的服务都有不同的方式，例如“旅程”、“途径”、案例、流程等。这些都属于更广泛的术语“服务设计”。服务设计的失败会导致服务碎片化和孤立行为、低效运营和服务用户不满。“服务设计”学科依赖于视觉和促进技术，生成“即时贴”形式的输出、端到端流程的图形图片等。服务设计本身通常是资源密集型的、昂贵的和耗时的，甚至在实施工作开始之前。服务设计也不是一种简单的、可重复的方法。**我们的方法 ** 在NolijWork，我们致力于简化“服务设计”，使非专家也能使用，缩短时间，减少成本和工作量，通过软件编纂一种新的方法论方法。特别是，我们已经确定了一些简化技术，包括如何将单一的服务简化为一系列模块化的结果，这些结果反过来，易于定义。最终，我们希望我们的SaaS软件平台被视为“Google Maps for Services”。**优势 ** 用户将受益于能够以简单直观的方式分析和设计联合服务，而无需专业分析师或技术技能。目的是提供一种“按数字绘制”的服务设计方法，类似于简单地在电子表格中输入数据。