Pilot re digitally enabling automated public services in minority languages (Welsh) using distributed text-to-voice

安文是一种新型的服务，它使用语音与孤立或脆弱的公民互动，并将他们与当地政府、医疗保健和社区服务联系起来。Annwen由两个元素组成--Annwen Companion扬声器设备和Annwen Network。Annwen Companion是一款新型智能扬声器，旨在成为一个包容、可访问、始终可用的数字伴侣。与安文网络枢纽相结合，提供始终可用的服务。安文不依赖宽带和电力，因为它是一个独立的设备，有自己的无线网络。1993年的威尔士语法案规定公共和一些私人机构有义务提供威尔士语。虽然许多说威尔士语的人确实会说两种语言，但他们有一种期望，也有权用他们国家的语言提供服务。在数字服务方面，讲威尔士语的人被剥夺了权利，安文的角色是解决这一问题。Annwen是包容性的，因为Annwen将利用语音和自然语言处理的最新发展来提供威尔士语同伴。低成本处理器技术的可用性意味着我们可以以低成本的Annwen Companion扬声器提供设备，该扬声器具有全面的性能、能力和出色的市场经济。我们团队在工业设计、电子系统、控制平台、无线技术和音频硬件方面的专业知识可以快速组装出可商业扩展的硬件产品设计。Annwen Companion设备连接到无线Annwen Hub，这是一个新的低功耗广域网络的一部分，允许虚拟Mesh镜像备份对等移动Mesh网络。Annwen Network提供最偏远地区所需的连接弹性，无需安装宽带即可开始使用Annwen服务。安文提供卫星连接作为连接枢纽的基线，随着宽带和4G在农村地区变得更加可用，安文可以直接卸载更新和数据。安文网络的LP-广域网连接将始终保持连接，以提供心跳和故障转移服务。安文网络为不同公共提供商和机构的服务提供公共接口，首次提供协调的市民体验。Annwen将为提供商和机构提供标准化工具，为公民的健康、福祉、流动性和包容性提供安全的公民服务和通信。对于社区，Annwen Companion的内容功能使本地化的媒体中心能够创建本地内容、商业服务、相关通信、本地化广告以及行政和调解服务。Annwen建立在一个由拥有专业知识的团队创建的平台上，该团队拥有将其发展为出生于威尔士的全球业务的专业知识。作为优先事项，Annwen将扩展到与威尔士社区相关的其他语言，然后扩展到现有数字助理无法有效服务的其他全球社区。在每一种情况下，Annwen不仅将消除语言的可用性障碍，而且还将继续弥合社会数字鸿沟，消除更大程度的数字包容的障碍。

Annwen is a new type of service that uses voice to interact with isolated or vulnerable citizens and connects them to local government, healthcare and community services. Annwen consists of two elements – the Annwen Companion speaker device and the Annwen Network. Annwen Companion is a new type of smart speaker designed as an inclusive, accessible, always available, digital companion. Combined with the Annwen Network Hub, it provides a service that is always available. Annwen is not dependant on broadband and power as it is a standalone device with its own wireless network.The Welsh Language Act of 1993 placed a duty on public and some private bodies to offer Welsh language. While it is true that many Welsh speakers are bilingual, they have an expectation and a right to be served in the language of their country. In respect of digital services, Welsh speakers are being disenfranchised, and it is Annwen's role to be part of addressing this. Annwen is inclusive as Annwen will make use of the latest developments in speech and natural language processing to deliver a Welsh language companion.The availability of low-cost processor technology means that we can deliver a device at a low cost Annwen Companion speaker with comprehensive performance, capability and excellent market economics. The expertise in particular within our team around industrial design, electronic systems, control platforms, wireless technology and audio hardware to quickly assemble a commercially scalable hardware product design.Annwen Companion devices connect to a wireless Annwen Hub, part of a new low-powered wide area network that allows a virtual mesh to mirror a backup peer to peer mobile mesh network. Annwen Network provides the resilience of connectivity needed for the most rural of isolations, avoiding the need to install broadband to begin using the Annwen service. Annwen offers satellite connectivity as a baseline connecting Hubs and as broadband and 4G become more available in rural areas, Annwen can offload updates and data directly. Annwen Network’s LP-WAN connectivity will always be connected for heartbeat and failover services.The Annwen Network provides a common interface to services by different public providers and agencies, providing co-ordinated citizen experiences for the first time. Annwen will provide standardised tools for providers and agencies to deliver secure citizen services and communications for the health, wellbeing, mobility and inclusion of citizens.For communities Annwen Companion’s content capabilities enables localised media hubs for creating local content, commercial services, relevant communications, localised advertising and the administrative and moderation services.Annwen is built on a platform to deliver at scale created by a team that has the expertise to develop this into a global business, born in Wales. Annwen will expand to additional languages relevant to the communities in Wales as a first priority and then expand out into other global communities not served effectively by incumbent digital assistants. In each case Annwen will not only remove barriers to usability from language but Annwen will also continue to bridge societal digital divides and remove barriers to greater digital inclusion.