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Downloading a new normal - privacy, exclusion, and information behaviour in public library digital services use during COVID

下载新常态——新冠疫情期间公共图书馆数字服务使用中的隐私、排除和信息行为

基本信息

批准号：
AH/V014730/1
负责人：
David McMenemy
金额：
$ 21.85万
依托单位：
University of Strathclyde
依托单位国家：
英国
项目类别：
Research Grant
财政年份：
2020
资助国家：
英国
起止时间：
2020 至无数据
项目状态：
已结题

来源：
https://gtr.ukri.org/projects?ref=AH%2FV014730%2F1
关键词：
Downloading new normal privacy exclusion

项目摘要

The necessity to switch from analogue to digital in so much day-to-day living has been the overarching experience of the COVID lockdown for many of the UK population. This project explores "the digital turn" and how compelled use of digital services during COVID lockdown and beyond has impacted one specific sector, namely public libraries across the UK. In doing so it considers issues that have been faced in other public and private organisations across society because of the lockdown, such as (1)privacy and ethical issues in the utilisation of digital in the spaces that were previously overtly analogue in nature, (2)linked issues of digital exclusion and ensuring equity of access, and (3)how information behaviours have adapted and/or been impacted across age groups and other societal demographics.The example of the borrowing of a book brings home the issues; this universally-understood activity of visiting a library building, browsing shelves, and leaving with a physical book has been replaced with (1)visiting library website (2)downloading an app (3)logging into a third party vendor's service (4)agreeing their privacy policy, and (5)navigating their interface to download your content. This is a significant departure from the traditional experience, and raises important issues around privacy, digital equity, and information behaviour that we need to understand. By utilising FoI queries, readability and content analysis of library websites and 3rd party privacy policies, a nationwide survey of library users, and eight UK-wide focus groups, we will gain important insights into how compelled use of digital has impacted society.

对于许多英国人来说，在日常生活中从模拟转向数字的必要性是新冠封锁期间的首要经历。该项目探讨了“数字化转型”，以及在新冠疫情封锁期间及之后强制使用数字服务如何影响一个特定部门，即英国各地的公共图书馆。在此过程中，它考虑了社会上其他公共和私人组织因封锁而面临的问题，例如（1）在以前本质上公开模拟的空间中使用数字技术时的隐私和道德问题，（2）数字排斥和确保访问公平性的相关问题，以及（3）信息行为如何适应不同年龄组和其他社会人口统计数据和/或受到影响。这本书让我们明白了问题所在；这种普遍理解的访问图书馆大楼、浏览书架和离开实体书的活动已被 (1) 访问图书馆网站 (2) 下载应用程序 (3) 登录第三方供应商的服务 (4) 同意他们的隐私政策，以及 (5) 导航他们的界面以下载您的内容所取代。这与传统经验有很大的不同，并提出了我们需要理解的有关隐私、数字公平和信息行为的重要问题。通过利用 FoI 查询、图书馆网站的可读性和内容分析以及第三方隐私政策、对图书馆用户的全国性调查以及八个英国范围内的焦点小组，我们将获得有关数字技术的强制使用如何影响社会的重要见解。