The role of mutuals in public service innovation

互助在公共服务创新中的作用

• 批准号: ES/J008435/1
• 负责人: Fergus Lyon
• 金额: $ 28.66万
• 依托单位: Middlesex University
• 依托单位国家: 英国
• 项目类别: Research Grant
• 财政年份: 2012
• 资助国家: 英国
• 起止时间: 2012 至 无数据
• 项目状态: 已结题
• 来源: https://gtr.ukri.org/projects?ref=ES%2FJ008435%2F1
• 关键词: role; mutuals; public; service; innovation

The agenda to increase the involvement of mutual organisations and employee ownership in public service delivery has been of growing policy importance over the past five years but increasingly so for the current Coalition Government, which has raised expectations of the potential of mutuals as organisational vehicles for innovation and improved productivity. This study aims to provide a rigorous evidence base concerning the role of spin-out mutual (i.e. employee owned) organisational forms in promoting innovation in public services in the UK. It does this by examining the types of innovations involved and their effectiveness as perceived by users and other stakeholders. The study will answer a key question regarding innovation in public sector delivery, focusing on efforts to further develop this agenda by the current Coalition Government. There is a need for closer examination of the extent to which spin out mutuals are able to unleash entrepreneurialism, creativity and innovation in public service delivery, and to identify what are the crucial facilitating factors and barriers to innovations. There is also a need to assess the perceived impact of initiatives on different stakeholders, recognising that innovation involves risk and may involve unintended negative impacts, as well as gainsThis study is therefore aimed at providing a high quality evidence base for policy makers and others. The research will focus on mutual organisational forms in health and social care, comparing recent experience with those of longer established mutuals in leisure services. The findings will contribute new knowledge on the role of employee and user involvement in introducing innovative approaches to meeting service needs and the role of local contexts and external support providers. The methods will involve: 1. A systematic review of the literature: to build on interdisciplinary understanding and insights from relevant literatures on the public sector, mutualisation and employee-owned organisational forms, and service/social innovation. 2. Mapping of the employee owned-enterprise sector: a systematic analysis of existing data sets on mutuals, co-operatives and other third sector organisations involved in public service delivery. A new data set will be generated from existing databases which will serve to identify the key sectors and sample of organisations for the field research.3. Interviews with key stakeholders: at national level, including key policy actors, commissioners, trade unions etc in different regions and sectors. 4. Surveys with mutual organisations: 30 mutuals in health and social care and in leisure services will be selected to represent a range of organisational types and activities. For each organisation, interviews will be conducted with senior and other staff members, support providers, users/beneficiaries, commissioners, unions and other key stakeholders.Knowledge exchange has been embedded in the design of the project through consultation with all stakeholders during its preparation, and the assembly of a research team that combines experienced researchers, policy thinkers and support providers. The research is designed to have a direct impact on practice and policy as well as academic understanding of the processes of innovation public service delivery.

在过去的五年里，增加互助组织和员工所有权参与公共服务的议程越来越具有政策重要性，但对于目前的联合政府来说，这一议程越来越重要，这提高了人们对互助组织作为创新和提高生产力的组织工具的潜力的期望。这项研究的目的是提供一个严格的证据基础上的作用，分拆相互（即员工拥有）的组织形式，在促进创新的公共服务在英国。它通过审查所涉及的创新类型及其在用户和其他利益攸关方看来的有效性来做到这一点。这项研究将回答一个关于公共部门交付创新的关键问题，重点是当前联合政府进一步发展这一议程的努力。有必要更仔细地审查分出来的互助会在多大程度上能够在提供公共服务方面发挥企业家精神、创造力和创新精神，并确定哪些是创新的关键促进因素和障碍。还需要评估各种举措对不同利益相关者的影响，认识到创新涉及风险，可能涉及意想不到的负面影响，以及收益。因此，本研究旨在为政策制定者和其他人提供高质量的证据基础。这项研究将集中在健康和社会护理的相互组织形式，比较最近的经验与那些建立较久的休闲服务的相互组织。调查结果将有助于新的知识的作用，员工和用户参与引入创新的方法，以满足服务需求和当地环境和外部支持提供者的作用。这些方法将涉及：1.文献的系统回顾：建立在跨学科的理解和见解，从相关文献的公共部门，互助和企业拥有的组织形式，服务/社会创新。2.雇员所有制企业部门分布图：对参与公共服务提供的互助会、合作社和其他第三部门组织的现有数据集进行系统分析。将从现有的数据库中生成一个新的数据集，用于确定实地研究的关键部门和组织样本。与关键利益攸关方的访谈：在国家一级，包括不同区域和部门的关键政策行为者、专员、工会等。4.对互助组织的调查：将选出30个健康和社会护理以及休闲服务方面的互助会，代表一系列组织类型和活动。将对每个组织的高级和其他工作人员、支助提供者、用户/受益者、专员、工会和其他主要利益攸关方进行访谈，通过在项目筹备期间与所有利益攸关方进行磋商，并组建一个由经验丰富的研究人员、政策思考者和支助提供者组成的研究小组，将知识交流纳入项目设计。该研究旨在对实践和政策以及对创新公共服务提供过程的学术理解产生直接影响。

项目成果

Financing social enterprises and the demand for social investment

社会企业融资及社会投资需求

• DOI: 10.1002/jsc.2245
• 发表时间: 2019
• 期刊: Strategic Change
• 作者: Lyon F

Climate Innovation Insights: Accelerating the transition to sustainable production systems

气候创新见解：加速向可持续生产系统的过渡

• 发表时间: 2017
• 作者: Brennan G

Innovation in Hybrid Public Service Organisations: Influences on Creativity and Selection Processes (2014)

混合公共服务组织的创新：对创造力和选择过程的影响（2014）

• 发表时间: 2014
• 作者: Ian Vickers

Processes of innovation in mutual spin outs; the case of social enterprises leaving the public sector

相互衍生的创新过程；

• 作者: Fergus Lyon (Author)

Strategic management tensions in hybrid organizations: The case of social enterprises

混合组织中的战略管理紧张：社会企业的案例

• 发表时间: 2016
• 作者: Doherty R