ENABLING COMMUNICATIONS FOR THE DEAF WITHIN A PBX

描述：拟议研究和开发的目标是展示如何 聋人的TTY通信可以在每一条电话线上启用， 组织和每一个电话分机通过软件技术， 没有专门的硬件。这项拟议中的技术将允许一个聋哑人打电话 拨打与听力正常的呼叫者相同的电话号码， 个人、部门、自动呼叫响应系统或呼叫中心队列。在 在第一阶段，研发团队设计了一个标准高密度的软件驱动程序， 电话板，并增加了TTY博多和“涡轮码”的支持。团队还 CTI（计算机电话集成）。第二阶段，新 将展示自动检测传入文本呼叫的技术。一个 示例任务将是允许听力人员在任何 电话分机。一个简单的呼叫转移将导致这个文本呼叫， 路由到了这部手机旁边的电脑呼叫中心的需求将是 解决，以便TTY呼叫可以被接受，并可以路由到下一个 可用的呼叫代理。最后，它将显示如何从浏览器文本调用 聋人使用的电话可以在呼叫中心使用。 拟定商业应用： 不可用

DESCRIPTION: The goal of the proposed research and development is to show how TTY communications for the deaf can be enabled on every phone line entering an organization and on every phone extension through software techniques and without specialized hardware. The proposed technology will allow a deaf caller to dial the same phone numbers as hearing callers and be routed to the same person, department, automated call response system, or call center queue. In the Phase I the R&D team designed a software driver for a standard high density telephone board and added TTY Baudot and "Turbo-Code" support. The team also demonstrated CTI (computer telephony integration). In the Phase II, new techniques to automatically detect incoming text calls will be shown. An example task will be to allow a hearing person to answer a TTY call on any phone extension. A simple call transfer will then cause this text call to be routed to the computer next to this phone. The needs of call centers will be addressed, so that TTY calls can be accepted and can route to the next available call agent. Lastly, it will be shown how text calls from browsers used by the deaf can be accommodated in call centers. PROPOSED COMMERCIAL APPLICATION: Not Available