Interruptions, work coordination, and resilience

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Evidence is emerging of an association between the number of workplace interruptions that hospital clinicians experience and outcomes such as clinical errors that could cause patient harm. However there is still no direct evidence that interruptions cause clinical errors. This project seeks such evidence, but also views interruptions as an integral part of normal work coordination. This project investigates the origin and need for interruptions, tests causal connections between interruptions and errors, and explores workplace improvements as a means to handle concerns about interruptions. This research will provide a solid basis from which clinical leaders can formulate policy about distractions and interruptions in the healthcare workplace.