公共信任危机的形成及修复机理研究

本项目在对国内外公共信任、信任修复等相关文献系统梳理的基础上，提出了公共信任危机形成及修复的整体研究框架，结合案例分析、公共品实验、自然实验、情境模拟等研究方法，以实际发生案例为素材或背景，研究公共信任危机的形成、防范及修复机制，最后给出相应的政策建议。首先，在界定公共信任内涵的基础上，构造多层次的公共信任测量量表；其次，通过探讨危机事件的负面影响向公共信任领域的外溢机理，揭示公共信任危机形成机制及防范机制，并通过情境模拟、实验等方式进行实证检验；再次，从制度理论的视角分析公共信任修复的内在机理及策略，并通过自然实验对各制度的修复效果进行检验；最后，针对公共信任修复中的社会困境，从博弈论的视角进行刻画，构建治理方案，并设计公共品实验对治理效果进行评估。课题对于推动信任理论、公共危机管理理论的发展，促进政府组织、行业协会等公共部门的公共信任危机管理实践具有重要的理论价值和现实指导意义。

This project construct a conceptual framework of public trust crisis formation and repair on the basis of public trust, trust repair and other related literatures. Using case study, public goods experiments, natural experiment, situational simulation,and other research methods, we will explore the forming mechanism, prevention mechanism and repair mechanism of public trust crisis, and put forward the corresponding policy recommendations. First of all, based on defining the construct of public trust, we construct a multi-level evaluation model of public trust. Second, through investigating the spillover mechanism of negative events to the public trust, the project will reveal the formation mechanism and prevention mechanism of public trust crisis,and have accorded with current situation of crisis management both at home and abroad to carry on the demonstration research. Third, from the perspective of the institutional theory, we analyze public trust repair mechanism and strategies and then test the repairing effect through natural experiment. Finally,we analyze the social dilemma in the public trust repair from the perspective of game theory, construct an solution framework,and evaluate the effect through public goods experiments.The project will advance the development of trust theory,public crisis management theory by exploring the evolution mechanism of public trust crisis,and guide public sector,such as government organizations and industry associations,to improve the practice of crisis management.