Becoming a Character for Commerce
Becoming a Character for Commerce
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成为商业人物
DOI：
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发表时间：
2000
期刊：
影响因子：
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通讯作者：
Sarah J. Tracy
中科院分区：
文献类型：
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作者：
Sarah J. Tracy
本研究以邮轮活动主管为研究对象，分析其在整体制度情境下的情绪劳动、自我从属与身份建构。它以情感和情感工作的社会理论以及福柯的权力和身份概念的回顾开始。该案例基于现场记录、文件和访谈数据，分析了（a）情绪规则的任意性;（B）情绪控制在主管、乘客、同伴和自我之间的分散;（c）员工自我服从和职业倦怠的私有化;以及（d）通过对情绪劳动规范的抵制和同意而共同构成的身份。文章最后讨论了理论和实践意义。
This study of cruise ship activities’ directors analyzes emotion labor, self-subordination, and discursive construction of identity in the context of a total institution. It opens with a review of social theories of emotion and emotion work and Foucauldian concepts of power and identity. The case, based on fieldnotes, documents, and interview data, analyzes (a) the arbitrary nature of emotion rules; (b) the dispersion of emotion control among supervisors, passengers, peers, and the self; (c) employee self-subordination and privatization of burnout; and (d) identity as coconstituted through resistance and consent to emotion labor norms. The article concludes with a discussion of theoretical and practical implications.