Multi-criteria analysis model to evaluate transport systems: An application in Florianopolis, Brazil
Multi-criteria analysis model to evaluate transport systems: An application in Florianopolis, Brazil
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DOI：
10.1016/j.tra.2016.11.019
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发表时间：
2017-02-01
影响因子：
6.4
通讯作者：
Osorio de Andrade Guerra, Jose Baltazar Salgueirinho
中科院分区：
文献类型：
--
作者：
Barbosa, Samuel Borges;Gomes Ferreira, Marcelo Gitirana;Osorio de Andrade Guerra, Jose Baltazar Salgueirinho
城市公共交通是当前决策者和居民面临的主要挑战之一。交通需求的增加、道路上车辆数量的增加以及大城市道路基础设施的改善是政府机构和整个社会需要解决的一些趋势。公共交通服务应发挥重要作用，为用户提供高质量的服务，对潜在用户更具吸引力，并有效利用城市空间。然而，有必要通过评价服务质量感知所涉及的客观和主观方面来了解用户如何评价现有服务。本研究旨在开发一个以用户感知为中心的多标准模型来评估城市公共交通。通过使用多标准评估，可以确定决定用户对服务的意见的客观和主观因素，从而实现改进。这项研究应用于一个具体的交通系统，即在弗洛里亚诺波利斯和其他巴西城市实施的综合公共交通系统。(C) 2016 Elsevier Ltd.版权所有。
Urban mobility via public transport is currently one of the major challenges facing policy makers and residents. The increasing demand for transport, the growing number of vehicles on the road, and the improvement of road infrastructure in large cities are some of the trends that need to be addressed by government agencies and society as a whole. Public transport services should play an important role, providing high quality services for users, being more attractive to potential users, and providing an efficient use of urban space. However it is necessary to understand how users evaluate the available services by evaluating the objective and subjective aspects involved in the perception of service quality. The present study aims to develop a multi-criteria model to assess urban public transport, with an approach centered on user perceptions. Through the use of multi-criteria evaluation, it is possible to identify the objective and subjective factors that determine a user's opinion of the service, enabling improvements. The study is applied in a specific transport system, the Integrated Public Transport System (SIT), implemented in Florianopolis and other Brazilian cities. (C) 2016 Elsevier Ltd. All rights reserved.