Telephone follow-up improves patients satisfaction following hospital discharge
Telephone follow-up improves patients satisfaction following hospital discharge
复制标题
DOI：
10.1016/j.ejim.2008.07.021
复制
发表时间：
2009-03-01
影响因子：
8
通讯作者：
Azzam, Zaher S.
中科院分区：
文献类型：
--
作者：
Braun, Eyal;Baidusi, Amjad;Azzam, Zaher S.
背景：许多患者在出院后的第一周遇到问题。电话随访（TFU）被认为是提供医疗建议、管理症状、识别并发症和在出院后给予安慰的良好工具。因此，我们的目的是研究是否严格TFU会增加病人的满意度，提高依从性，降低再住院率。方法：研究人群包括400例，在所有内科住院，随机分为两组，TFU和对照组。出院后1周和1个月进行TFU。三个月后，两组成员通过电话联系。结果：在TFU组的满意度比对照组增加了6 - 12%，在大多数领域。值得注意的是，TFU组中87%的患者表示，早期电话联系增加了他们的满意度。此外，对照组中78.2%的患者报告他们在出院时进行了建议的检查，86.5%的患者报告他们收到了关于药物的解释。在TFU组中，这一百分比显著增加至86.9%（P = 0.02）和96.7%（P
Background: Many patients encounter problems in the first weeks after discharge from hospital. Telephone follow-up (TFU) is reputed to be a good tool for providing medical advice, managing symptoms, identifying complications and giving reassurance after discharge. Therefore, we aimed to study whether tight TFU would increase patient satisfaction, improve compliance and reduce re-hospitalization rate.Methods: The study population included 400 patients, hospitalized in ail Internal Medicine Department, randomly divided into two groups; TFU and control. TFU took place one week and one month after discharge. Three months later, members of both groups were contacted by telephone.Results: Satisfaction was increased in the TFU group compared with control group by 6-12% in most fields. Notably, 87% of patients in the TFU group indicated that earlier telephone contact increased their satisfaction. In addition, 78.2% of the patients in the control group reported that they performed the tests that were recommended at discharge and 86.5% reported that they received explanations regarding their medications. In the TFU group, this percentage was increased significantly to 86.9% (P=0.02) and 96.7% (P