Influence of Satisfaction with Services on Assisted Living Resident Satisfaction
Influence of Satisfaction with Services on Assisted Living Resident Satisfaction
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DOI：
10.1080/02763893.2012.754821
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发表时间：
2013-01-01
影响因子：
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通讯作者：
Ibrahimou, Boubakari
中科院分区：
文献类型：
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作者：
Abrahamson, Kathleen;Bradley, Dana Burr;Ibrahimou, Boubakari
我们的调查的目的是提供洞察服务领域，最严重的影响自我报告的居民满意度在辅助生活设施的居民。数据来自2008年的新闻加尼辅助生活调查。使用7个分量表来衡量服务领域的满意度，涉及活动、员工注意力、膳食、公寓空间、设施吸引力、个人问题和管理等领域。广义线性混合模型被指定来评估人口统计学，功能状态，自测健康，和满意度与居民满意度的服务领域的影响。在最后的多变量模型中，自测健康，洗衣和财务独立性，以及对助手，膳食和管理的满意度对居民满意度有显着的积极影响。随着辅助生活设施的数量不断增加，高级管理层应该明智地考虑哪些服务领域在辅助生活环境中特别突出。
The purpose of our investigation was to provide insight into the service domains that most heavily influenced self-reported resident satisfaction among residents in assisted living facilities. Data was gathered from the 2008 Press Ganey Assisted Living Survey. Satisfaction with service domains was measured using 7 subscales addressing the areas of activities, staff attentiveness, meals, apartment space, facility attractiveness, personal issues, and management. Generalized linear mixed models were specified to assess the influence of demographics, functional status, self-rated health, and satisfaction with service domains on resident satisfaction. In the final multivariate model self-rated health, independence with laundry and finances, and satisfaction with aides, meals and management demonstrated a significant positive effect on resident satisfaction. As the number of assisted living facilities continues to increase, senior management would be wise to consider which domains of service are particularly salient in assisted living environments.