Performance of a Computer-Based Troubleshooting Task in the Banking Industry: Examining the Effects of Age, Task Experience, and Cognitive Abilities
Performance of a Computer-Based Troubleshooting Task in the Banking Industry: Examining the Effects of Age, Task Experience, and Cognitive Abilities
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银行业基于计算机的故障排除任务的执行：检查年龄、任务经验和认知能力的影响
DOI：
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发表时间：
1999
期刊：
影响因子：
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通讯作者：
S. Czaja
中科院分区：
文献类型：
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作者：
J. Sharit;S. Czaja
本研究考察了银行业账户平衡操作员在模拟真实世界计算机任务中表现的年龄差异。这项任务涉及使用基于windows的软件来排除客户支票账户余额不足的问题。105名参与者来自3个年龄组，年轻（20-39岁）、中年（40-59岁）和老年（60-75岁），他们在3天的时间里完成了这项任务。除了任务表现的测量，以前的计算机经验，工作知识和认知能力的测量也被收集。结果表明，年轻参与者比中年和老年参与者平衡更多的交易数量，中年参与者的表现明显优于老年参与者，但仅在第3个工作日。在交易完成时间和改善速度上，年轻和年长的参与者之间也观察到了显著的差异。预测模型……
This study examined age differences in performance of a simulated real-world computer task per- formed by accounts balancing operators in the banking industry. The task involved using Windows-based software to troubleshoot customer checking accounts that were out of balance. One hundred and five participants from 3 age groups, younger (20-39), middle-aged (40-59), and older (60-75), performed the task over a 3-day period. In addition to measures of task performance, measures of prior computer experience, job knowledge, and cognitive abilities were also collected. The results indicated that the younger participants balanced a significantly greater number of transactions than the middle-aged and older participants and that the performance of the middle-aged participants was significantly better than the older participants but only on the 3rd work day. Significant differences between younger and older participants were also observed for transaction completion times and rates of improvement. Predictor models ...
基于计算机的工作表现的年龄差异。
影响因子：
3.7
作者：
Czaja,SJ;Sharit,J
通讯作者：
Sharit,J