Response rate in patient satisfaction research: an analysis of 210 published studies
Response rate in patient satisfaction research: an analysis of 210 published studies
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DOI：
10.1093/intqhc/10.4.311
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发表时间：
1998-08-01
影响因子：
2.6
通讯作者：
Wood, N
中科院分区：
文献类型：
--
作者：
Sitzia, J;Wood, N
目标。在已发表的患者满意度研究中，检查应答率报告的质量并确定影响应答率的方法学因素。对1994年发表在141种不同卫生期刊上的200篇论文中的210篇论文进行了检验分析。文献检索如下：British Nursing Index，CINAHL，EMBASE，Medline，Popline，以及MincLIT.主要措施。报告和计算的应答率，已发表研究的收集和招募程序，以及用于数据收集的工具类型。48%的研究报告了应答率。平均有效率为72.1%。答复率与用于数据收集的工具类型之间没有关联。无论是面对面招募受试者(平均应答率，76.7%)还是数据收集(平均应答率，76.9%)，与通过邮件招募受试者(平均应答率，66.5%)或通过邮件收集数据(平均应答率，67%)相比，研究的应答率明显更高。问卷回复率与问卷长度无关。患者满意度研究一般表明，对与应答率相关的方法学问题的重要性认识不足。如果这一领域的调查结果被认为是有效和有用的，就需要对这一方面给予更多的关注。
Objectives. To examine the quality of response rate reporting and to identify methodological factors influencing response rates in published patient satisfaction studies.Design. Examination and analysis of 210 studies from 200 papers published in 1994 in 141 different health journals. Papers were located in the following databases: British Nursing Index, CINAHL, EMBASE, MedLine, Popline, and PsycLIT.Main measures. Reported and calculated response rates, collection and recruitment procedures of published studies, and type of instruments used for data collection.Results. Forty-eight per cent of studies reported a response rate. The mean response rate was 72.1%. There was no association between response rate and the type of instrument used for data collection. Studies which used a face-to-face approach to either subject recruitment (mean response rate, 76.7%) or data collection (mean response rate, 76.9%) were associated with significantly higher response rates than those in which subjects were recruited by mail (mean response rate, 66.5%) or data were collected by mail (mean response rate, 67%). Response rate was not related to questionnaire length.Conclusion. Patient satisfaction studies generally show poor awareness of the importance of methodological issues relevant to response rate. Far more attention to this aspect is needed if findings in this field are to be accepted as valid and useful.