Investigating the State of User Involvement in Practice
Investigating the State of User Involvement in Practice
复制标题
调查实践中用户参与状况
DOI：
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发表时间：
2009
期刊：
影响因子：
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通讯作者：
L. Lehtola
中科院分区：
文献类型：
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作者：
Juho Heiskari;L. Lehtola
据报道，让用户参与软件开发可以增加产品和项目成功的可能性，以及用户满意度。用户参与可以出现在几个不同的组织功能的任务中，包括一个专门的以用户为中心的团队。本文展示了一个案例研究的结果，该研究旨在了解为消费者、企业和服务提供者提供软件解决方案的公司中用户参与实践的当前状态。公司最近建立了一个集中的用户体验团队，为整个开发组织提供以用户为中心的实践。反馈是最常见的用户信息类型，而开发过程中缺乏具体的用户参与。但是，人们认为需要有组织地让用户参与开发过程。我们希望这个案例研究的详细发现和见解将成为未来用户参与研究的基础。
Involving users in software development has been reported to increase the probability of product and project success, as well as user satisfaction. User involvement can occur in the tasks of several different organizational functions, including a dedicated user-centered team. This article presents the results of a case study conducted to understand the current state of user involvement practice in a company producing software solutions for consumers, enterprises, and service providers. The company has recently established a centralized user experience team to provide user-centered practices for the entire development organization. Feedback was found as the most common type of user information, while concrete user participation in the development process was lacking. However, it was perceived that an organized way of involving users in the development process is needed. We hope the detailed findings and insights of this case study will act as the basis for user involvement research in the future.