Voice assistants and older people: some open issues
Voice assistants and older people: some open issues
复制标题
语音助手和老年人：一些悬而未决的问题
DOI：
10.1145/3342775.3342803
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发表时间：
2019
期刊：
影响因子：
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通讯作者：
Benjamin R. Cowan
中科院分区：
文献类型：
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作者：
Sergio Sayago;B. Neves;Benjamin R. Cowan
像Amazon Echo和Apple Siri这样的语音助理（VA）是一种越来越受欢迎的与一系列应用程序交互的方式。VA目前也在HCI社区中获得了牵引力。然而，尽管人口老龄化日益严重，但对老年人的自愿加入工作却很少。在这篇CUI 2019年的挑衅性论文中，我们旨在鼓励对老年人（65岁以上）的VA进行研究。我们概述了几个重要的开放问题，以解决研究这一人群时，如感知和障碍VA的使用，会话用户体验方面的联系到VA的响应设计，拟人化设计。我们还提出了一些“挑衅性”且尚未解决的研究问题，希望将所讨论的问题付诸实施，并在CUI 2019期间和之后引发有关这些问题的辩论和讨论。
Voice Assistants (VAs) like Amazon Echo and Apple Siri are an increasingly popular way of interacting with a range of applications. VAs are also currently gaining traction in the HCI community. Yet, and despite a growing ageing population, work on VAs with older people is scant. In this CUI 2019 provocative paper we aim to encourage research on VAs with and for older people (aged 65+). We outline several important open issues to address when researching this population, such as perceptions and barriers to VAs use, aspects of Conversational User Experience tied to VAs response design, and anthropomorphic design. We also raise some 'provocative' and yet-to-be-addressed research questions, hoping to operationalize the issues discussed and spark debate and discussion about them during and after CUI 2019.