Breaking Organizational Silos: Removing Barriers to Exceptional Performance
Breaking Organizational Silos: Removing Barriers to Exceptional Performance
复制标题
打破组织孤岛：消除卓越绩效的障碍
DOI：
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发表时间：
2005
期刊：
影响因子：
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通讯作者：
R. K. Dell
中科院分区：
文献类型：
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作者：
R. K. Dell
本文讨论了组织“竖井”如何阻碍业务流程的高效完成，重点是实现功能而不是实现流程结果。本文讨论了这些孤岛造成的问题，并指出，通过将管理努力和员工奖励系统集中在端到端业务流程的绩效而不是功能目标上，公用事业公司可以显著提高其实现和持续业务绩效改进的能力。这篇文章列出了做出改变的关键步骤。
This article discusses how organizational “silos” impede the efficient completion of business processes, focusing on fulfilling a function rather than on achieving a process outcome. The paper discusses problems created by these silos and states that by focusing management efforts and employee reward systems on the performance of end‐to‐end business processes rather than on functional objectives, a utility can significantly improve its ability to achieve and sustain business performance improvements. The article lists key steps in making the change.