Towards Effective Emotional Support for Community First Responders Experiencing Stress
Towards Effective Emotional Support for Community First Responders Experiencing Stress
复制标题
为遭受压力的社区急救人员提供有效的情感支持
DOI：
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发表时间：
2013
期刊：
影响因子：
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通讯作者：
K. Smith
中科院分区：
文献类型：
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作者：
Matt Dennis;Peter Kindness;Judith Masthoff;C. Mellish;K. Smith
在农村医疗急救中，社区急救员往往是第一个到达现场的人，他们经历了固有压力的情况。减轻这种压力的一种方法是使用移情对话代理，它可以提供情感支持，并适用于为院前护理领域设计的系统。本文通过描述描述特定压力源的故事的发展，并验证情感支持的类别和陈述，概述了实现这一目标的基础工作。这些将被用来开发一种算法，使情绪支持适应不同的压力情况。我们确定了5类情感支持，以及一组52条被确认为属于这些类别的陈述。然后，我们对每种压力源的情绪支持类别的使用模式进行了初步分析。
Community First Responders are often the first on the scene in rural medical emergencies, and experience situations where stress is inherent. One way of reducing this stress is through the use of an Empathic Conversational Agent which can provide Emotional Support, and be applied to systems designed for the pre-hospital care domain. This paper outlines the groundwork for this goal by describing the development of stories which describe a particular stressor, and validated Emotional Support categories and statements. These will be used when developing an algorithm for adapting Emotional Support to different stressful situations. We identified 5 categories of Emotional Support, and a set of 52 statements which were validated as belonging to these categories. We then present a preliminary analysis of the patterns of usage of Emotional Support categories for each of the stressors.