Satisfaction With Informal Volunteering During the COVID-19 Crisis: An Empirical Study Considering a Swiss Online Volunteering Platform
Satisfaction With Informal Volunteering During the COVID-19 Crisis: An Empirical Study Considering a Swiss Online Volunteering Platform
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COVID-19 危机期间对非正式志愿服务的满意度：一项考虑瑞士在线志愿服务平台的实证研究
DOI：
10.1177/0899764020964595
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发表时间：
2020
影响因子：
2.8
通讯作者：
Georg von Schnurbein
中科院分区：
文献类型：
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作者：
Stefan Trautwein;Florian Liberatore;Jörg Lindenmeier;Georg von Schnurbein
COVID-19大流行引发了巨大的同情浪潮。特别是，在线志愿服务平台为高危群体提供了帮助。目前尚不清楚志愿者在何种情况下对这些平台介导的COVID-19志愿服务感到满意，以及他们是否会在危机后继续参与。因此，考虑到个人对COVID-19感染的易感性，本研究分析了不同平台对志愿者的支持以及志愿者动机实现的影响。该研究基于对565名志愿者的在线调查，这些志愿者在瑞士在线平台注册并被安置。实现独特的志愿者动机和平台支持，提高COVID-19志愿服务满意度。此外，动机满足和平台相关支持通过志愿服务满意度间接影响志愿服务长期意愿。最后，实证结果表明，动机实现和平台支持的效果是视知觉易感性感染。
The COVID-19 pandemic has led to a huge wave of compassion. In particular, online volunteering platforms established channeling help for high-risk groups. It is unclear under which conditions volunteers were satisfied with their COVID-19 volunteering mediated by these platforms and whether they will continue their engagement after the crisis. Therefore, and considering personal susceptibility to COVID-19 infection, this study analyzes the effects of different platform support for volunteers and the fulfillment of volunteers’ motives. The study is based on an online survey of a sample of 565 volunteers who registered at and were placed by a Swiss online platform. Fulfillment of distinct volunteer motives and platform support drive COVID-19 volunteering satisfaction. Moreover, motive fulfillment and platform-related support indirectly impact willingness to volunteer long-term via volunteering satisfaction. Finally, the empirical results show that motive fulfillment and the effect of platform support are contingent on perceived susceptibility to infection.