Working with “constant interruption”: CSCW and the small office
Working with “constant interruption”: CSCW and the small office
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应对“持续中断”的工作：CSCW 和小型办公室
DOI：
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发表时间：
1994
期刊：
影响因子：
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通讯作者：
Stephen Viller
中科院分区：
文献类型：
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作者：
M. Rouncefield;J. Hughes;T. Rodden;Stephen Viller
CSCW的民族志研究似乎经常涉及相对大规模和高度特定的系统的调查，因此忽略了小办公室，许多人在其中度过了他们的大部分工作生活，这是一个主要的网站，为引进和实施信息技术。对一个正在考虑引入更高级别IT的小型办公室进行人种学研究。概述了办公室工作的一般特征：小办公室的工作流程及其经常性特点，特别是大量的文书工作;当地知识在完成工作中的重要性;以及“不断中断”现象。本文认为，尽管与其他民族志研究中分析的工作环境形成了明显的对比，但在小型办公室中也可以观察到类似的合作工作特征。它进一步表明，即使在小规模的系统设计中，也不能忽视合作和工作的社会性问题。
Ethnographic studies of CSCW have often seemed to involve the investigation of relatively large-scale and highly specific systems, consequently ignoring the small office within which many people spend much of their working lives and which is a major site for the introduction and implementation of IT. This paper is concerned with a “quick and dirty” ethnographic study of a small office that was considering the introduction of greater levels of IT. Generic features of office work are outlined: the process of work in a small office and its recurrent features, notably the massive volume of paperwork; the importance of local knowledge in the accomplishment of work; and the phenomenon of “constant interruption.” This paper suggests that despite the obvious contrasts with work settings analysed in other ethnographic studies, similar features of cooperative work can be observed in the small office. It further suggests that the issues of cooperation and the sociality of work cannot be ignored even in small-scale system design.