EFFECTIVENESS OF COMPUTER-GENERATED TELEPHONE MESSAGES IN INCREASING CLINIC VISITS
EFFECTIVENESS OF COMPUTER-GENERATED TELEPHONE MESSAGES IN INCREASING CLINIC VISITS
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DOI：
10.1001/archpedi.1995.02170210076013
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发表时间：
1995-08-01
影响因子：
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通讯作者：
CHANEY, M
中科院分区：
文献类型：
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作者：
DINI, EF;LINKINS, RW;CHANEY, M
目的：评价计算机生成电话提醒在提高公共卫生机构预约率方面的效果。设计：随机对照试验。地点：乔治亚州公共卫生诊所。患者：517名患者在4周的免疫接种期间预约，包括妇女、婴儿和儿童；健康儿童;或者计划生育项目。干预措施：在每位来访者预约前1天通过电脑生成电话提醒。主要结果测量指标预约率。结果：在被分配接受干预的277名客户中，144名（52%）遵守了他们的预约，相比之下，240名没有被分配接受信息的客户中只有78名（32.5%）
Objective: To evaluate the effectiveness of computer-generated telephone reminder calls in increasing kept appointment rates in a public health setting.Design: Randomized controlled trial.Setting: Public health clinic, Georgia.Patients: Five hundred seventeen clients with scheduled appointments during a 4-week period at immunization, women, infant, and children; well-child; or family-planning programs.Intervention: A single computer-generated telephone reminder 1 day before each client's scheduled appointment.Main Outcome Measurer Rates of kept appointments.Results: Of the 277 clients assigned to receive the intervention, 144 (52%) kept their appointments, compared with only 78 (32.5%) of 240 who were not assigned to receive a message (P