Blow the Lid Off: Public Complaints, Bargaining Power, and Government Responsiveness on Social Media
Blow the Lid Off: Public Complaints, Bargaining Power, and Government Responsiveness on Social Media
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DOI：
10.1007/s10640-023-00761-x
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发表时间：
2023-02
影响因子：
5.9
通讯作者：
Qi Wang;Mengdi Liu;Jintao Xu;Bing Zhang
中科院分区：
文献类型：
--
作者：
Qi Wang;Mengdi Liu;Jintao Xu;Bing Zhang
学者们已经证明，政府允许公民表达意见并有选择地回应他们，但对地方政府如何通过社交媒体与网民互动知之甚少。在本文中，我们基于政府是否口头回应社交媒体上的公众环境投诉来衡量政府的响应性。通过使用公民和政府在微博(类似Twitter的平台)上爬行的真实互动，我们发现，讨价还价能力越强，政府回应针对企业的环境投诉的可能性就越低。中国的地方政府更有可能对可能引起上级政府注意的呼吁做出回应。此外，通过社交媒体让上级政府参与进来，可能会削弱工业巨头的议价能力。最后，公众投诉对企业环境绩效有显著的短期影响，但对议价能力较强的企业影响有限。
Scholars have demonstrated that governments allow citizens to express their opinions and selectively respond to them, yet little is known about how local governments interact with netizens via social media. In this paper, we measure government responsiveness based on whether the government verbally responds to public environmental complaints on social media. Using crawled real-world interactions between citizens and governments on Weibo (a Twitter-like platform), we find that higher bargaining power is associated with a lower likelihood that the government will respond to an environmental complaint against a firm. Local governments in China are more likely to respond to appeals that are likely to attract the attention of the upper-level government. Moreover, involving upper-level government through social media can weaken the bargaining power of industrial giants. Finally, public complaints have a significant short-term impact on corporate environmental performance but have a limited effect on firms with high bargaining power.