Who cares? Offering emotion work as a 'gift' in the nursing labour process
Who cares? Offering emotion work as a 'gift' in the nursing labour process
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DOI：
10.1046/j.1365-2648.2000.01516.x
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发表时间：
2000-09-01
影响因子：
3.8
通讯作者：
Bolton, SC
中科院分区：
文献类型：
--
作者：
Bolton, SC
护理劳动过程中的情感因素越来越受到重视。许多评论家强调，护士的“情感劳动”是艰苦而富有成效的工作，应该像体力劳动或技术劳动一样受到重视。然而，“情绪劳动”一词未能概念化的许多场合，护士不仅努力工作，他们的情绪，以目前的专业照顾者的超然面对，但也提供真正的照顾行为，病人在他们的照顾。使用定性数据收集的一组妇科护士在英国国民健康服务（NHS）信托医院，本文认为，护理工作是情感复杂，可以更好地理解利用Hochschild的概念相结合：情感工作作为一种“礼物”，除了“情感劳动”。在这项研究中，妇科护士将他们的工作描述为“情绪化”，因此可以说，这一特殊群体的护士代表了一个独特的例子。然而，虽然它是不可能从有限的数据进行概括，本文提出的研究突出了护理劳动过程的情感复杂性，扩展了目前的概念分析，并为未来的研究提供了一条路径。考试进一步强调，需要了解和重视护士的情感工作背后的动机，他们希望保持护理作为专业护理的核心价值。
The emotional elements of the nursing labour process are being recognized increasingly. Many commentators stress that nurses' 'emotional labour' is hard and productive work and should be valued in the same way as physical or technical labour. However, the term 'emotional labour' fails to conceptualize the many occasions when nurses not only work hard on their emotions in order to present the detached face of a professional carer, but also to offer authentic caring behaviour to patients in their care. Using qualitative data collected from a group of gynaecology nurses in an English National Health Service (NHS) Trust hospital, this paper argues that nursing work is emotionally complex and may be better understood by utilizing a combination of Hochschild's concepts: emotion work as a 'gift' in addition to 'emotional labour'. The gynaecology nurses in this study describe their work as 'emotionful' and therefore it could be said that this particular group of nurses represent a distinct example. Nevertheless, though it is impossible to generalize from limited data, the research presented in this paper does highlight the emotional complexity of the nursing labour process, expands the current conceptual analysis, and offers a path for future research. The examination further emphasizes the need to understand and value the motivations behind nurses' emotion work and their wish to maintain caring as a central value in professional nursing.