Challenges in Supporting Exploratory Search through Voice Assistants
Challenges in Supporting Exploratory Search through Voice Assistants
复制标题
通过语音助手支持探索性搜索的挑战
DOI：
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复制
发表时间：
2020
期刊：
影响因子：
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通讯作者：
Ariel Liu
中科院分区：
文献类型：
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作者：
Xiao Ma;Ariel Liu
语音助手已成功应用于简单的常规任务，比如询问天气或设置闹钟。然而，随着人们对语音助手越来越熟悉，他们可能会对更复杂的任务抱有更高期望，比如探索性搜索——例如，“我带孩子去巴黎旅游该做些什么？哦，最好不要太贵。”与诸如“埃菲尔铁塔有多高？”这样可以用单一答案回答的简单搜索任务相比，对探索性搜索的回应更加微妙，通过语音助手时尤其如此。在本文中，我们概述了设计能够更好地支持探索性搜索的语音助手所面临的四个挑战：解决情境导致的障碍；处理混合模态交互；为不同人群进行设计；满足用户期望并获得他们的信任。解决这些挑战对于开发更“智能”的基于语音的个人助手至关重要。
Voice assistants have been successfully adopted for simple, routine tasks, such as asking for the weather or setting an alarm. However, as people get more familiar with voice assistants, they may increase their expectations for more complex tasks, such as exploratory search --- e.g., "What should I do when I visit Paris with kids? Oh, and ideally not too expensive." Compared to simple search tasks such as "How tall is the Eiffel Tower?", which can be answered with a single-shot answer, the response to exploratory search is more nuanced, especially through voice-based assistants. In this paper, we outline four challenges in designing voice assistants that can better support exploratory search: addressing situationally induced impairments; working with mixed-modal interactions; designing for diverse populations; and meeting users' expectations and gaining their trust. Addressing these challenges is important for developing more "intelligent" voice-based personal assistants.
DOI：
10.1145/3369807
发表时间：
2019-12
影响因子：
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作者：
Madiha Tabassum;Tomasz Kosinski;Alisa Frik;Nathan Malkin;Primal Wijesekera;Serge Egelman;H. Lipford
通讯作者：
Madiha Tabassum;Tomasz Kosinski;Alisa Frik;Nathan Malkin;Primal Wijesekera;Serge Egelman;H. Lipford