The Dialectical Nature of Impression Management in Knowledge Work
The Dialectical Nature of Impression Management in Knowledge Work
复制标题
知识工作中印象管理的辩证本质
DOI：
10.1177/0893318913520508
复制
发表时间：
2014
影响因子：
2.5
通讯作者：
Jennifer L. Gibbs
中科院分区：
文献类型：
--
作者：
Niclas Erhardt;Jennifer L. Gibbs
管理印象的舞台不再是纯粹的物理舞台，而是越来越多地受到提供不同负担的各种通信技术的中介。这项研究考察了媒体提供、印象管理和辩证紧张在经理与下属之间的关系中的相互作用。基于来自瑞典和美国消费者健康、保险和工程行业的六个项目团队的91个半结构化访谈和观察，我们确定并探索了三套印象管理策略。我们的分析表明，经理和下属的行为往往处于辩证的紧张状态，通过多种媒介在一种战术-对抗的动态中发挥作用，这种动态在塑造经理-下属关系方面发挥了重要作用。我们讨论了这些策略如何补充和扩展关于印象管理、辩证紧张和组织中媒体使用的理论。
The stage on which impressions are managed is no longer purely a physical one but is increasingly mediated by various communication technologies that offer different affordances. This study examines the interplay of media affordances, impression management, and dialectical tensions in relationships between managers and their subordinates. Based on 91 semi-structured interviews and observations from six project teams operating in the consumer health, insurance, and engineering industries located in Sweden and the United States, we identify and explore three sets of impression management tactics. Our analysis reveals that the actions of managers and subordinates were often in dialectical tension, playing out through multiple media in a tactic–countertactic dynamic that played an important role in shaping manager–subordinate relationships. We discuss how these tactics complement and extend theory on impression management, dialectical tensions, and media use in organizations.
DOI：
10.1111/j.1467-8551.2011.00750.x
发表时间：
2011-09
期刊：
Wiley-Blackwell: British Journal of Management
影响因子：
--
作者：
Andrew Sturdy
通讯作者：
Andrew Sturdy