Organizational learning, innovativeness, and organizational performance: a qualitative investigation
Organizational learning, innovativeness, and organizational performance: a qualitative investigation
复制标题
DOI：
10.1080/00207540601020460
复制
发表时间：
2007-04
影响因子：
9.2
通讯作者：
A. Yeung;K. Lai;R. Yee
中科院分区：
文献类型：
--
作者：
A. Yeung;K. Lai;R. Yee
在知识经济中，组织学习和创新是制造商需要获得和利用的最关键的无形资产，以实现卓越的组织绩效。在这项研究中，我们提出了一个模型，试图理解组织学习和创新之间的联系，以及组织绩效衡量。我们假设组织学习对创新、内部效率、客户满意度和财务绩效的影响，并阐述这些影响是如何取决于公司的组织环境的。然后对三家制造企业进行了案例研究，以检验我们提出的概念模型。我们的案例研究表明，当组织学习得到高级管理层的重视，并得到适当的学习基础设施和文化的支持，从而导致组织效率时，组织学习就会发生。然而，对于追求低成本战略或生产成熟产品的制造商来说，学习、创新和绩效之间的关系不太可能建立起来。所提出的模型和经验证据为根据组织情境制定有效的学习策略提供了重要的理论基础。
In a knowledge-based economy, organizational learning and innovation are the most critical intangible assets that a manufacturer needs to acquire and exploit to achieve superior organizational performance. In this research we propose a model seeking to understand the links between organizational learning and innovativeness, and organizational performance measures. We postulate the impact of organizational learning on innovativeness, internal efficiency, customer satisfaction, and financial performance, and elaborate how such impacts are contingent on the organizational contexts of a firm. Case research was then carried out in three manufacturing companies to examine our proposed conceptual model. Our case studies showed that organizational learning happens when it is valued by senior management, and supported by an appropriate learning infrastructure and culture, leading to organizational efficiency. However, relationships among learning, innovativeness, and performance are unlikely to be established for a manufacturer pursuing a low-cost strategy or producing mature products. The proposed model and the empirical evidence provide an important foundation to develop a comprehensive theory for formulating effective learning strategies contingent on organizational context.