How older and younger adults differ in their approach to problem solving on a complex website
How older and younger adults differ in their approach to problem solving on a complex website
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老年人和年轻人在复杂网站上解决问题的方法有何不同
DOI：
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发表时间：
2008
期刊：
影响因子：
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通讯作者：
P. Fairweather
中科院分区：
文献类型：
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作者：
P. Fairweather
老年人在体验万维网的方式上与年轻人不同。例如，他们往往从一个页面到另一个页面移动得更慢，花更多的时间来完成任务，对页面进行更多的重复访问，并花更多的时间来选择链接目标。这些差异与衰老相关的身体和认知能力下降是一致的。出现的画面是老年人和年轻人在网站上做同样的事情，尽管效率更低，准确性更低，速度更慢。本文对这一观点提出质疑。我们提出的新发现表明，为了实现他们的目的，老年人可能会系统地进行不同的活动，并使用网站的不同部分比年轻人。我们研究了一组18至73岁的成年人如何通过一个复杂的网站寻求解决一个特定的问题。我们发现，用户表现出强烈的年龄相关的倾向，遵循特定的路径和访问特定的区域，而在追求一个共同的目标。我们还评估了网络体验如何调解这些趋势。最后，我们讨论了这一发现的影响，即用户的特征不仅影响他们如何导航，但他们进行沿着的活动。
Older adults differ from younger ones in the ways they experience the World Wide Web. For example, they tend to move from page to page more slowly, take more time to complete tasks, make more repeated visits to pages, and take more time to select link targets than their younger counterparts. These differences are consistent with the physical and cognitive declines associated with aging. The picture that emerges has older adults doing the same sorts of things with websites as younger adults, although less efficiently, less accurately and more slowly. This paper questions that view. We present new findings that show that, to accomplish their purposes, older adults may systematically undertake different activities and use different parts of websites than younger adults. We examined how a group of adults 18 to 73 years of age moved through a complex website seeking to solve a specific problem. We found that the users exhibited strong age--related tendencies to follow particular paths and visit particular zones while in pursuit of a common goal. We also assessed how experience with the web may mediate these tendencies. We conclude the paper with a discussion of the implications of the finding that users' characteristics not only affect how they navigate but what activities they undertake along the way.