The effects of organizational climate and interorganizational coordination on the quality and outcomes of children's service systems
The effects of organizational climate and interorganizational coordination on the quality and outcomes of children's service systems
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DOI：
10.1016/s0145-2134(98)00005-2
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发表时间：
1998-05-01
影响因子：
4.8
通讯作者：
Hemmelgarn, A
中科院分区：
文献类型：
--
作者：
Glisson, C;Hemmelgarn, A
目的：研究组织气氛和组织间协调等组织特征对儿童服务系统质量和效果的影响。方法：采用准实验纵向设计，评估公共儿童服务机构加强组织间服务协调的效果。研究小组收集了为期3年的定性和定量数据，描述了田纳西州24个县的32个公共儿童服务办公室为250名儿童提供的服务。结果：研究结果表明，组织氛围(包括低冲突、合作、角色明确和个性化)是积极服务结果(儿童心理社会功能改善)的主要预测因素，也是服务质量的显著预测因素。结论：改善公共儿童服务体系的重点应放在营造积极的组织氛围上，而不是加强组织间的服务协调。这一点很重要，因为许多改善儿童服务系统的大规模努力都侧重于组织间协调，但收效甚微，迄今没有一项侧重于组织气氛。(C)1998年爱思唯尔科学有限公司。
Objective: This study examines the effects of organizational characteristics, including organizational climate and interorganizational coordination, on the quality and outcomes of children's service systems.Method: A quasi-experimental, longitudinal design was used to assess the effects of increasing interorganizational services coordination in public children's service agencies. The research team collected both qualitative and quantitative data over a 3-year period describing the services provided to 250 children by 32 public children's service offices in 24 counties in Tennessee.Results: Findings show that organizational climate (including low conflict, cooperation, role clarity, and personalization) is the primary predictor of positive service outcomes (the children's improved psychosocial functioning) and a significant predictor of service quality. Tn contrast, interorganizational coordination had a negative effect on service quality and no effect on outcomes.Conclusions: Efforts to improve public children's service systems should focus on creating positive Organizational climates rather than on increasing interorganizational services coordination. This is important because many large-scale efforts to improve children's service systems have focused on interorganizational coordination with little success and none to date have focused on organizational climate. (C) 1998 Elsevier Science Ltd.