End-user frustrations and failures in digital technology: exploring the role of Fear of Missing Out, Internet addiction and personality.
End-user frustrations and failures in digital technology: exploring the role of Fear of Missing Out, Internet addiction and personality.
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DOI：
10.1016/j.heliyon.2018.e00872
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发表时间：
2018-11
期刊：
影响因子：
4
通讯作者：
Scase MO
中科院分区：
文献类型：
--
作者：
Hadlington L;Scase MO
本研究旨在探讨个体差异与数字技术失败反应之间的潜在关系。总共有630名年龄在18-68岁之间（M = 41.41，SD = 14.18）的参与者（50%男性）完成了在线问卷。这包括自我报告，对数字技术失败的反应，对错过的恐惧，网络成瘾和大五人格特质的测量。害怕错过，网络成瘾，外倾性和神经质都是对数字技术失败的适应不良反应的重要积极预测因素。在数字技术失败的适应不良反应中，可接受性、开放性和开放性是显著的负向预测因子。数位科技失败反应量表呈现良好的内部信度，其项目负载于四个关键因子，分别为：“适应不良反应”、“适应性反应”、“外部支持与发泄挫折”及“愤怒与辞职”。研究结果进行了讨论的最终用户体验的背景下，特别是在个体差异被视为影响失败所产生的挫折感的水平。这些发现也被视为减少数字技术故障的负面影响的潜在途径，特别是在组织生产力和应对恶意网络攻击的背景下。
The present study aimed to explore the potential relationship between individual differences in responses to failures with digital technology. In total, 630 participants (50% male) aged between 18–68 years (M = 41.41, SD = 14.18) completed an online questionnaire. This included a self-report, response to failures in digital technology scale, a measure of Fear of Missing Out, Internet addiction, and the BIG-5 personality traits. Fear of Missing Out, Internet addiction, extraversion, and neuroticism all served as significant positive predictors for maladaptive responses to failures in digital technology. Agreeableness, conscientiousness, and openness acted as significant negative predictors for maladaptive responses to failures in digital technology. The responses to failures in digital technology scale presented good internal reliability, with items loading onto four key factors, these being; ‘maladaptive responses’, ‘adaptive responses’, ‘external support and venting frustrations’, and ‘anger and resignation’. The findings are discussed in the context of the end user experience, particularly where individual differences are seen to influence the level of frustration arising from a failure. The findings are also seen as a potential route for reducing the negative impact of failures in digital technology, particularly in the context of organisational productivity and responses to malicious cyberattacks.