Influence of mechanism of patient-accessible hospital information system implementation on doctor-patient relationships: A service fairness perspective
Influence of mechanism of patient-accessible hospital information system implementation on doctor-patient relationships: A service fairness perspective
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DOI：
10.1016/j.im.2016.03.010
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发表时间：
2017-01-01
影响因子：
9.9
通讯作者：
Ding, Bin
中科院分区：
文献类型：
--
作者：
Liang, Changyong;Gu, Dongxiao;Ding, Bin
医患关系在患者对医疗服务的满意度中起着重要作用。这已成为中国医疗改革中一个重要而又有争议的问题。本研究以服务公平性为理论透镜，探讨医院资讯系统实施后，对医患关系与病患满意度的影响。我们开发了一个研究模型，涉及患者可访问的HIS实施与感知的服务公平性，医患关系和患者满意度。数据来自华东地区一家已实施患者可访问HIS的大型医院的患者。研究结果显示，病人可及的医院信息系统提升了病人对服务公平的感知，改善了医患关系，提高了病人满意度。(C)© 2016 Elsevier B.V.版权所有。
The relationship between a doctor and a patient plays an important role in patient satisfaction with health-care services. It has become an important and contentious issue in China's health-care reform. This study uses service fairness as a theoretical lens to investigate the influence an implementation of a patient-accessible hospital information system (HIS) has on doctor-patient relationships and patient satisfaction. We developed a research model that relates patient-accessible HIS implementation with perception of service fairness, doctor-patient relationships, and patient satisfaction. Data were collected from patients in one of the biggest hospitals in East China that has implemented patient-accessible HIS. Results of the study show that patient-accessible HIS promotes patients' perception of service fairness, improves doctor-patient relationships, and increases patient satisfaction. (C) 2016 Elsevier B.V. All rights reserved.