Social Networking App Use Among Primary Health Care Professionals: Web-Based Cross-Sectional Survey
Social Networking App Use Among Primary Health Care Professionals: Web-Based Cross-Sectional Survey
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DOI：
10.2196/11147
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发表时间：
2018-12-01
影响因子：
5
通讯作者：
Vidal-Alaball, Josep
中科院分区：
文献类型：
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作者：
Marin-Gomez, Francesc X.;Garcia Cuyas, Francesc;Vidal-Alaball, Josep
背景：已经进行了几项研究来分析社交网络在患者和卫生专业人员之间的交流中所起的作用。本研究的目的是通过比较市场上使用最广泛的手机应用程序，探索基层卫生保健人员在工作中使用手机社交网络应用程序的情况。方法：我们在2017年8月和9月对1635名基层卫生保健人员进行了一项不记名的横断面调查。结果：483名调查对象中，474人(98.1%，95%可信区间97.1%~99.4%)是经常访问社交网站的卫生专业人员，362人(74.9%，95%可信区间71.1%~78.8%)在工作环境中访问社交网站。在这362名受访者中，219人(96.7%，95%可信区间为94.8%-98.5%)倾向于将WhatsApp用于个人和专业用途。在362名在工作环境中使用社交网站的受访者中，276人(76.2%，95%可信区间71.9%-80.6%)认为社交网站对解决临床问题有用或非常有用，261(72.1%，95%可信区间67.5%-76.7%)是为了提高他们的专业知识，254(70.2%，95%可信区间65.5%-74.9%)是为了加快临床信息的传递。大多数(338/362人，94.8%，95%可信区间92.5%~97.0%)使用社交网站进行跨专业交流，其中204人(56.4%，95%可信区间51.2%~61.5%)使用社交网站进行药理咨询。这一趋势表明，社交网站在初级保健环境中可能是有用的工具，但我们需要确保数据传输过程的安全，以确保社交网站得到适当使用。卫生机构需要增加信息和培训活动，以确保正确使用这些工具。
Background: Several studies have been conducted to analyze the role social networks play in communication between patients and health professionals. However, there is a shortage of studies in relation to communication among primary health professionals, in a professional context, using the various mobile phone apps available.Objective: The objective of our study was to explore mobile phone social networking app use among primary health care professionals for work-related purposes, by comparing the most widely used apps in the market.Methods: We undertook a cross-sectional study using an anonymous Web survey among a convenience sample of 1635 primary health care professionals during August and September 2017.Results: Of 483 participants in the survey, 474 (98.1%, 95% CI 97.1%-99.4%) were health professionals who commonly accessed social networking sites and 362 (74.9%, 95% CI 71.1%-78.8%) accessed the sites in a work-related context. Of those 362 respondents, 219 (96.7%, 95% CI 94.8%-98.5%) preferred WhatsApp for both personal and professional uses. Of the 362 respondents who used social networking sites in a work-related context, 276 (76.2%, 95% CI 71.9%-80.6%) rated social networking sites as useful or very useful to solve clinical problems, 261 (72.1%, 95% CI 67.5%-76.7%) to improve their professional knowledge, and 254 (70.2%, 95% CI 65.5%-74.9%) to speed up the transmission of clinical information. Most of them (338/ 362, 94.8%, 95% CI 92.5%-97.0%) used social networking sites for interprofessional communications, and 204 of 362 (56.4%, 95% CI 51.2%-61.5%) used them for pharmacological-related consultations.Conclusions: Health professionals frequently accessed social networking sites using their mobile phones and often for work-related issues. This trend suggests that social networking sites may be useful tools in primary care settings, but we need to ensure the security of the data transfer process to make sure that social networking sites are used appropriately. Health institutions need to increase information and training activities to ensure the correct use of these tools.