Emotional and Behavioral Responses to Workplace Incivility and the Impact of Hierarchical Status
Emotional and Behavioral Responses to Workplace Incivility and the Impact of Hierarchical Status
复制标题
DOI：
10.1111/j.1559-1816.2012.01020.x
复制
发表时间：
2012-11
影响因子：
2.5
通讯作者：
Christine L. Porath;Christine M. Pearson
中科院分区：
文献类型：
--
作者：
Christine L. Porath;Christine M. Pearson
利用评价理论，本研究考察了目标对工作场所不文明行为的情绪反应，以及这些反应如何影响目标的行为反应。报告了更多无礼行为的目标报告了更多的愤怒、恐惧和悲伤。目标的愤怒与对煽动者的更直接的攻击有关；目标的恐惧与对煽动者的间接攻击、旷工和退出有关；而目标的悲伤与旷工有关。地位降低了恐惧和悲伤的影响。我们的结果强调了组织管理文明的必要性，以便他们和他们的员工能够避免与工作场所不文明相关的大量直接和间接成本。在更广泛的层面上，我们的结果表明，提高对工作场所恐惧和悲伤的有害影响的认识是重要的。
Using appraisal theory, this research examined targets’ emotional responses to workplace incivility, and how these responses impact targets’ behavioral responses. Targets who reported greater incivility reported greater anger, fear, and sadness. Targets’ anger was associated with more direct aggression against the instigators; targets’ fear was associated with indirect aggression against instigators, absenteeism, and exit; and targets’ sadness was associated with absenteeism. Status moderated the effects of fear and sadness. Our results underscore the need for organizations to manage civility so that they and their employees can avoid substantial direct and indirect costs associated with workplace incivility. At a broader level, our results suggest the importance of developing greater awareness about the harmful effects of fear and sadness in the workplace.