Mailed versus telephoned appointment reminders to reduce broken appointments in a hospital outpatient department.
Mailed versus telephoned appointment reminders to reduce broken appointments in a hospital outpatient department.
复制标题
邮寄与电话预约提醒可减少医院门诊部预约中断的情况。
DOI：
10.1097/00005650-197603000-00008
复制
发表时间：
1976
期刊：
影响因子：
3
通讯作者：
T. Moseley
中科院分区：
文献类型：
--
作者：
D. Shepard;T. Moseley
This study compared mail, telephone, and control strategies to reduce the rate of broken appointments in a pediatric outpatient department. Based on 1,039 randomly assigned appointments, the mail strategy had a broken appointment rate of 29.1 per cent, the telephone strategy of 25.3 per cent, and the control of 44.2 per cent. Both strategies were significantly effective, but the difference between them was not significant. Patients without telephones had a higher rate of broken appointments than patients with telephones. Mailed reminders are the more cost-effective intervention.
