From Disaster to Crisis: The Failed Turnaround of Pan American Airlines
From Disaster to Crisis: The Failed Turnaround of Pan American Airlines
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从灾难到危机：泛美航空的失败转型
DOI：
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发表时间：
1993
期刊：
影响因子：
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通讯作者：
Denis D. Smith
中科院分区：
文献类型：
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作者：
Chris Sipika;Denis D. Smith
在1980年代后期，随着一些引起媒体注意的重大事件的发生，学术界和公司对危机管理的分析取得了相当大的进展。1988年12月泛美航空公司103航班的恐怖爆炸事件是十年来最大的人命损失事件之一，对该公司的诚信产生了严重影响。这起爆炸事件虽然本身是一起离散的危机事件，但也是该公司经历过的更长危机历史的一部分。本文的目的是探讨泛美航空公司管理层对危机事件的反应，并对导致该公司1991年倒闭的最终因素进行评估。在整篇论文中，还将试图将这些事件置于当前危机管理思想的背景下，特别是在文献中发展的若干扭亏为盈管理模式的背景下，审查泛美航空的灭亡。
The academic and corporate analysis of crisis management achieved considerable impetus during the latter part of the 1980s with the occurrence of a number of major incidents which captured media attention. The terrorist bombing of Pan Am Flight 103 in December 1988 was one of the largest loss-of-life transport incidents of the decade and had serious implications for the integrity of the corporation. The bombing, whilst a discrete crisis event in itself, was part of a longer history of crisis through which the company had passed. The purpose of this paper is to explore the managerial response to crisis events within Pan Am and offer an assessment of the factors that ultimately led to the collapse of the corporation in 1991. Throughout the paper, attempts will also be made to set the events within the context of current thinking in crisis management and, in particular, to examine the demise of Pan Am within the context of a number of models of turnaround management developed within the literature.