Text-Mining of Hand-Over Notes for Care-Workers in Real Operation - Toward an Employee-Driven Innovation
Text-Mining of Hand-Over Notes for Care-Workers in Real Operation - Toward an Employee-Driven Innovation
复制标题
实际操作中护理人员交接单的文本挖掘 - 迈向员工驱动的创新
DOI：
10.1007/978-3-319-20367-6_4
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发表时间：
2015
期刊：
影响因子：
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通讯作者：
Takuichi Nishimura
中科院分区：
文献类型：
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作者：
Ken Fukuda;Kentaro Watanabe;T. Fukuhara;Masahiro Hamasaki;Ryoji Fujii;Miharu Horita;Takuichi Nishimura
养老机构交接单是养老机构员工在日常运营中分享非常规任务流程信息的重要媒介。定期审查这些备忘录将有助于设施发现潜在的风险因素和常规协议中的低效率。然而，交接单通常是手写的备忘录，对于工作量大的普通员工来说，进行定期审查并不容易。为了捕捉这一领域的社区情报，我们对移交文本进行了文本挖掘。本文介绍了移交说明文本挖掘的情况下，导致员工驱动的重新设计的服务流程，更好的护理服务的结果。
Hand-over note in elderly care facilities is a very important media for the employees to share information about non-routine task procedures in the daily operation. Reviewing these memos regularly will help the facility find potential risk factors and inefficiency in routine protocols. However, hand-over notes are typically hand-written memos and conducting periodical review is not easy for an average employee with heavy workload. To capture this field community intelligence, we have conducted text-mining on hand-over text. This paper describes results of hand-over note text-mining cases that lead to employee driven re-design of service processes for better care service.