Value Co-Creation Process: A Case of E-services for G2C in Malaysia
Value Co-Creation Process: A Case of E-services for G2C in Malaysia
复制标题
DOI：
--
复制
发表时间：
2011-02
期刊：
影响因子：
--
通讯作者：
Ahgalya Subbiah;O. Ibrahim
中科院分区：
文献类型：
--
作者：
Ahgalya Subbiah;O. Ibrahim
互联网的发展及其所包含的信息和通信技术（ICT）资源的发展，对信息消费方式的变革进行了探索。这使得全球的政府和公共部门各部门抓住机会重新进行改革，以便跟上信息和通信技术的飞速发展，因为它确实改变了人们在技术和经济上的互动方式。本研究探讨了马来西亚服务系统交付中价值共同创造的重要性的出现所引起的问题和变化，并通过分析世界范围内电子政务的经验以及对电子政务的期望，提出了一个逻辑理解框架，并建议进一步探讨电子政务服务应用中的问题和电子政务的当前趋势。
The advancement of Internet and its resources involving Information and Communication technologies (ICT) probes reformation on the way information is being consumed. This caused government and public sector departments globally to take the opportunity to engage in recreation of transformation in order to stay in line with the ICT's superb expansion as it has certainly transformed the way people interact both technologically and economically. This research study explores the issues and changes caused for the emergence of importance of value co-creation in service system delivery in Malaysia and a logic understanding framework is presented with suggestion on further exploration on issues in e-governments service applications and current trend of egovernment by analyzing world wide e-government experience together with the expectation of e-government concludes the paper.