Is It Personal? The Impact of Personally Relevant Robotic Failures (PeRFs) on Humans' Trust, Likeability, and Willingness to Use the Robot.
Is It Personal? The Impact of Personally Relevant Robotic Failures (PeRFs) on Humans' Trust, Likeability, and Willingness to Use the Robot.
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DOI：
10.1007/s12369-022-00912-y
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发表时间：
2022-09-08
影响因子：
4.7
通讯作者：
Oron-Gilad T
中科院分区：
文献类型：
--
作者：
Gideoni R;Honig S;Oron-Gilad T
在三个实验室的实验中，我们研究的影响，个人相关的故障（PeRFs）对用户的看法的协作机器人。PeR取决于特定问题对特定人员的适用程度，即，它会影响一个人的目标和价值观。我们假设PeRFs会减少对机器人的信任，以及机器人的喜欢和使用意愿（LWtU），而不是对参与者来说不是个人的失败。为了在人机交互中实现PeR，我们利用了三种不同的操纵机制：（A）财产损坏，（B）经济损失，以及（C）第一人称与第三人称失败场景。总共有132名参与者在洗衣分类的协作任务中亲自与机器人进行了互动。所有三个实验都在相同的实验环境中进行，精心设计以模拟现实的衣物分类场景。结果表明，PeRFs对机器人感知的影响在研究中各不相同。在实验A和B中，与没有失败的会话相比，与PeRF的遭遇显著降低了信任。但并不完全是为了LWTU。在实验C中，PeR操作没有影响。这项工作突出了在实验室环境中研究机器人故障所需的挑战和调整。我们表明PeR操作会影响用户如何看待失败的机器人。结果带来了新的问题，故障类型和他们的感知严重性对用户的感知机器人。把PeR放在一边，我们观察到用户感知交互失败的方式（实验C）与他们感知技术失败的方式（A和B）的差异。
In three laboratory experiments, we examine the impact of personally relevant failures (PeRFs) on users’ perceptions of a collaborative robot. PeR is determined by how much a specific issue applies to a particular person, i.e., it affects one's own goals and values. We hypothesized that PeRFs would reduce trust in the robot and the robot's Likeability and Willingness to Use (LWtU) more than failures that are not personal to participants. To achieve PeR in human–robot interaction, we utilized three different manipulation mechanisms: (A) damage to property, (B) financial loss, and (C) first-person versus third-person failure scenarios. In total, 132 participants engaged with a robot in person during a collaborative task of laundry sorting. All three experiments took place in the same experimental environment, carefully designed to simulate a realistic laundry sorting scenario. Results indicate that the impact of PeRFs on perceptions of the robot varied across the studies. In experiments A and B, the encounters with PeRFs reduced trust significantly relative to a no failure session. But not entirely for LWtU. In experiment C, the PeR manipulation had no impact. The work highlights challenges and adjustments needed for studying robotic failures in laboratory settings. We show that PeR manipulations affect how users perceive a failing robot. The results bring about new questions regarding failure types and their perceived severity on users' perception of the robot. Putting PeR aside, we observed differences in the way users perceive interaction failures compared (experiment C) to how they perceive technical ones (A and B).
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