Interactivity in human-computer interaction: a study of credibility, understanding, and influence
Interactivity in human-computer interaction: a study of credibility, understanding, and influence
复制标题
DOI：
10.1016/s0747-5632(00)00029-7
复制
发表时间：
2000-11-01
影响因子：
9.9
通讯作者：
Allspach, L
中科院分区：
文献类型：
--
作者：
Burgoon, JK;Bonito, JA;Allspach, L
计算机技术的进步使看起来像人的虚拟代理人的发展成为可能。这项研究考察了界面设计的丰富性和拟人化程度的提高是否会导致计算机在与人类搭档的决策任务中发挥更大的影响力。此外，对通信格式、通信过程和任务伙伴的用户体验进行了评估，以确定它们与虚拟代理的各种特征的关联。研究参与者完成了沙漠生存问题(DSP)，然后被随机分配到五个不同的计算机伙伴中的一个，或分配给一个人类伙伴(他是研究联盟成员)。参与者与他们的伙伴讨论了数字信号处理器中的每一项，然后被要求再次完成数字信号处理器。结果表明，计算机比人类伴侣更有影响力，但后者在沟通的社会维度上比前者更积极。对用户评估的探索性分析表明，人机交互的某些特征(例如，实用性和被理解的感觉)与界面拟人化特征的增加有关。讨论的重点是用户感知、设计特征和任务结果之间的关系。(C)2000爱思唯尔科学有限公司。保留所有权利。
Advancements in computer technology have allowed the development of human-appearing and -behaving virtual agents. This study examined if increased richness and anthropomorphism in interface design lead to computers being more influential during a decision-making task with a human partner. In addition, user experiences of the communication format, communication process, and the task partner were evaluated for their association with various features of virtual agents. Study participants completed the Desert Survival Problem (DSP) and were then randomly assigned to one of five different computer partners or to a human partner (who was a study confederate). Participants discussed each of the items in the DSP with their partners and were then asked to complete the DSP again. Results showed that computers were more influential than human partners but that the latter were rated more positively on social dimensions of communication than the former. Exploratory analysis of user assessments revealed that some features of human-computer interaction (e.g. utility and feeling understood) were associated with increases in anthropomorphic features of the interface. Discussion focuses on the relation between user perceptions, design features, and task outcomes. (C) 2000 Elsevier Science Ltd. All rights reserved.