A proposal for service modeling
A proposal for service modeling
复制标题
服务建模的建议
DOI：
10.1109/ecodim.2003.1322641
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发表时间：
2003
期刊：
影响因子：
--
通讯作者：
T. Tomiyama
中科院分区：
文献类型：
--
作者：
Y. Shimomura;K. Watanabe;T. Arai;T. Sakao;T. Tomiyama
要解决当前的工业问题，我们需要重新考虑大规模生产的范式，使产品具有更多的附加值。消费者希望满足于使用产品，而不是拥有产品。我们建议，产品设计应考虑到服务方面。然而，由于传统的服务一直被忽视的工程，我们需要新的方法来定义服务。为了建立“服务工程”，本文提出了一种服务建模技术。首先，我们要研究服务的基本概念。服务由一组接收器状态参数（RSP）表示，多个RSP构成一个场景。
To solve current industrial problems, we need to reconsider the mass-production paradigm and make products have more added value. Consumers want to be satisfied with using products rather than with owning them. We propose that products should be designed with service aspects in mind. However, since traditionally service has been neglected within engineering, we need new methods to define service. To establish 'service engineering,' in this paper we propose a modeling technique of service. We first examine essential concepts of service. A service is represented by a set of Receiver State Parameters (RSPs), and several RSPs form a scenario.