Betrayed by updates: how negative experiences affect future security
Betrayed by updates: how negative experiences affect future security
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被更新背叛：负面体验如何影响未来的安全
DOI：
10.1145/2556288.2557275
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发表时间：
2014
期刊：
影响因子：
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通讯作者：
Rick Wash
中科院分区：
文献类型：
--
作者：
Kami Vaniea;E. Rader;Rick Wash
安装与安全相关的软件更新是最好的计算机保护机制之一。然而，用户并不总是选择安装更新。通过采访非专家 Windows 用户，我们发现用户在经历过过去的更新带来的负面体验后，经常会决定不安装未来的更新，无论这些更新对安全性是否重要。这意味着即使是非安全更新（例如用户界面更改）也会影响计算机的安全性。我们讨论了影响用户安装更新意愿的三个主题：更新中意想不到的新功能、评估更新是否“值得”的困难以及对为什么需要更新的困惑。
Installing security-relevant software updates is one of the best computer protection mechanisms. However, users do not always choose to install updates. Through interviewing non-expert Windows users, we found that users frequently decide not to install future updates, regardless of whether they are important for security, after negative experiences with past updates. This means that even non-security updates (such as user interface changes) can impact the security of a computer. We discuss three themes impacting users' willingness to install updates: unexpected new features in an update, the difficulty of assessing whether an update is ``worth it', and confusion about why an update is necessary.