Novel Bluetooth-Enabled Tubeless Insulin Pump: A User Experience Design Approach for a Connected Digital Diabetes Management Platform.
Novel Bluetooth-Enabled Tubeless Insulin Pump: A User Experience Design Approach for a Connected Digital Diabetes Management Platform.
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DOI：
10.1177/1932296818804802
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发表时间：
2018-11
影响因子：
5
通讯作者：
Abdel-Malek A
中科院分区：
文献类型：
--
作者：
Pillalamarri SS;Huyett LM;Abdel-Malek A
医疗器械技术正在快速发展，患者对使用现代技术进行糖尿病管理的期望越来越高。随着无线技术和复杂、安全连接的数字平台在医疗设备中的使用的显著扩展，最终用户的需求和行为已成为关注的重要领域。本文详细描述了在开发Omnipod DASH™胰岛素管理系统（Insulet Corp.，Billerica，MA）支持蓝牙®的锁定Android设备手持控制器（个人糖尿病管理器，PDM）。描述了PDM设计中使用的关键方法，包括如何将用户体验（UX）科学集成到新的敏捷产品开发中。采用的用户体验方法包括胰岛素泵的启发式评估、迭代形成可用性测试、信息架构研究、家庭人种学访问、参与式设计活动和访谈。超过343名用户参与了UX研究和测试。用户体验研究提供的关键设计选择包括更新PDM主页上关键数据的布局，在推注过程中提供对所需上下文信息的访问，以及创建易于理解的24小时基础程序可视化。在PDM主页上理解信息的任务完成率为87%或更高。在有限上市之前，该设计的系统可用性量表结果为84.4 ± 13.4（共100个; n = 37）。本文中描述的用户体验过程可以作为寻求增强产品开发的医疗设备制造商的蓝图。采用用户体验研究方法将有助于确保新的糖尿病设备安全，易于使用，并满足用户的需求。
Medical device technology is evolving at a rapid pace, with increasing patient expectations to use modern technologies for diabetes management. With the significant expansion of the use of wireless technology and complex, securely connected digital platforms in medical devices, end user needs and behaviors have become essential areas of focus. This article provides a detailed description of the user-centered design approach implemented in developing the Omnipod DASH™ Insulin Management System (Insulet Corp., Billerica, MA) Bluetooth®-enabled locked-down Android device handheld controller (Personal Diabetes Manager, PDM). Key methodologies used in the PDM design are described, including how the science of user experience (UX) was integrated into new agile product development. UX methods employed included heuristic evaluations of insulin pumps, iterative formative usability testing, information architecture studies, in-home ethnographic visits, participatory design activities, and interviews. Over 343 users participated in UX research and testing. Key design choices informed by UX research included updating the layout of critical data on the PDM home page, providing access to requested contextual information while a bolus is in progress, and creating an easy-to-understand visual of a 24-hour basal program. Task completion rates for comprehending information on the PDM home page were 87% or greater. The System Usability Scale result for the design prior to limited market release was 84.4 ± 13.4 (out of 100; n = 37). The UX process described in this article can serve as a blueprint for medical device manufacturers seeking to enhance product development. Adopting UX research methodologies will help ensure that new diabetes devices are safe, easy-to-use, and meet the needs of users.