The Good, the Bad and the Neutral: Affective Profile in Dialog System-User Communication
The Good, the Bad and the Neutral: Affective Profile in Dialog System-User Communication
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DOI：
10.1007/978-3-642-24600-5_37
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发表时间：
2011-10
期刊：
影响因子：
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通讯作者：
M. Skowron;Stefan Rank;Mathias Theunis;J. Sienkiewicz
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文献类型：
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作者：
M. Skowron;Stefan Rank;Mathias Theunis;J. Sienkiewicz
我们描述了情感档案在对话系统中的使用，以及它在实验环境中对参与者对对话伙伴的感知和经历的情绪变化的影响，以及实现三种不同情感档案和指导面向任务的后续对话的机制。实验结果表明，系统的情感特征在很大程度上决定了聊天享受的好坏和用户与系统的情感联系程度。参与者在与系统交互期间所经历的自我报告的情绪变化也与所应用的配置文件的类型密切相关。对系统核心能力的感知、对话的现实性和连贯性只在有限的程度上受到影响。
We describe the use of affective profiles in a dialog system and its effect on participants’ perception of conversational partners and experienced emotional changes in an experimental setting, as well as the mechanisms for realising three different affective profiles and for steering task-oriented follow-up dialogs. Experimental results show that the system’s affective profile determines the rating of chatting enjoyment and user-system emotional connection to a large extent. Self-reported emotional changes experienced by participants during an interaction with the system are also strongly correlated with the type of applied profile. Perception of core capabilities of the system, realism and coherence of dialog, are only influenced to a limited extent.