The Use of Computers in Offices: Impact on Job Stress and Quality of Working Life

这项研究调查了电脑对工作压力的影响， 工作生活质量。 的主要特点 在这项研究中的概念模型是，压力效应是 由技术和工作的结合决定 特色 工作的组织方式和工作 结构化在关系中起着重要的作用， 计算机技术和工作压力。 对研究模型进行了检验 办公室工作人口（文职人员和 专业人士）使用各种计算机技术从一个公共 服务组织。 该研究使用多种数据收集 方法（问卷调查，访谈和登录），多种 信息来源（员工、主管、信息 系统人员）和多次数据收集（2 间隔一年）。 纵向设计将允许 计算机滞后效应和累积效应的检验 技术对工作压力的影响，以及对工作压力“自然”变化的研究， 计算机技术特点。 4周日记 进行测量计算机技术的特点和情绪 状态，并检查这些变量之间的关系， 以及工作设计和其他工作压力的测量方法。 这种聚焦的 一项关于办公室工作人员使用计算机情况的研究 组织可以增加我们的理论知识， 电脑使用对工作压力和工作生活质量影响。

This study examines the impact of computers on job stress and quality of working life. The main characteristic of the conceptual model in this study is that stress effects are determined by a combination of technology and job characteristics. The way work is organized and jobs are structured plays an important role in the relation between computer technology and job stress. The research model is tested with a population of office work (clerical workers and professionals) using various computer technology from one public service organization. The research uses multiple data collection methods (questionnaire, interviews and log-in's), multiple sources of information (employees, supervisors, information systems personnel), and multiple times of data-collection (2 times separated by one year). The longitudinal design will allow testing of the time-lagged and cumulative effects of computer technology on job stress, and the study of "natural" changes in computer technology characteristics. A four-week diary is conducted to measure computer technology characteristics and mood states and to examine the relationships between these variables, and job design and other measures of job stress. This focused study of the use of computers by office workers in one organization can increase our theoretical knowledge about the impact of computer use on job stress and quality of working life.