Benchmarking and Performance Improvement Tools for Manufacturing and Service Processes

9313346 Barr Benchmarking是对行业最佳实践的全球搜索，用于改进组织的产品和流程。作为全面质量管理计划的一部分，标杆管理是一个被广泛使用的过程，但由于缺乏对集团内最佳实践公司的识别，以及评估这些公司领导程度和有抱负的公司效率低下程度的指标，由于所提出的方法具有强大的经济和数学基础，将制定一个流程改进框架，为有抱负的公司本身成为基准提供禁止性指示。基于优化的支持软件（生产力工具）的开发是该项目的关键组成部分。这些程序和软件将在特别苛刻的服务部门应用中进行验证。

9313346 Barr Benchmarking is the global search for industry's best practices, for use in improving an organization's products and processes. Benchmarking is a process whose use as a part of total quality management programs is becoming widespread, but suffers from a lack of identification of best practice companies from within a group and metrics for evaluating both the degree of leadership by these companies and degree of inefficiency of aspiring firms Because of the strong economic and mathematical underpinnings of the proposed approach, a framework for process improvement will be developed which provides proscriptive directions to aspiring companies for becoming benchmarks themselves. Development of the optimization based support software (productivity tools) is a key component of this project. These procedures and software will be validated on a particularly demanding service sector application.