TQO Using Assessment of Quality Systems in Systematic Improvements of Organizations

建议的研究包括对公司/业务单位进行自我评估的实际方法进行探索性研究，将这些结果整合到业务单位规划过程中，并确定评估活动、规划活动、识别和实施改进工作以及业务流程和结果的后续变化之间的联系。要测试的关系包括自我评估是否改善计划工作的结果，自我评估是否加速系统改进工作，以及自我评估是否增加对质量改进的承诺。这项研究将在8个组织（联合信号、美国运通、亨利福特健康系统、IBM信贷、强生、宝洁、联合太平洋铁路、施乐商业服务）中进行，并将包括一系列工作会议，以便在合作组织之间分享结果

The research proposed includes exploratory studies of actual methods used in corporations/business units that have been engaged in self-assessment, integration of those results into business unit planning processes, and identification of linkages among the assessment activities, planning activities, identification and implementation of improvement efforts, and subsequent changes in business processes and results. Relationships to be tested include whether self-assessment improves results of planning efforts, whether self-assessment accelerates systematic improvement efforts, and whether self-assessment increases commitment to quality improvements. The research will be conducted in eight organizations (Allied Signal, American Express, Henry Ford Health Systems, IBM Credit, Johnson & Johnson, Procter & Gamble, Union Pacific Railroad, Xerox Business Services), and will include a series of working conferences to share results among cooperating organizations