Process Technology for Achieving Government Online Dispute Resolution

纠纷解决是政府的一项基本而普遍的活动，要求效率、效益和公平。该项目建议应用程序技术，通过在线交付开发和评估争议解决程序。 其目的是改善争端解决，并加深对如何更成功地制定和评价符合公共治理严格要求的进程的理解。该项目的重点是国家调解委员会使用的争端解决程序和方法。 智力优势：该项目的智力重点是过程技术对具有特别严格的效率、有效性和公平性要求的过程的适用性。这些反过来又依赖于对通信和信息流的强有力管理以及对安全、隐私和准确性的强有力保证。建立透明、公平、有效、由多利益攸关方合作设计的程序可以满足这些要求，并增加对政府的信任。研究将包括评估创新过程定义、分析和协作技术在满足这些严格要求和增加信任方面的成功。这些技术在软件开发、医学和科学数据处理等领域取得了成功。现在将在网上争议解决这一复杂领域对这些建议进行评估，其特别具有挑战性的目标是在当事人有争议的环境中增进信任。这项研究是跨学科的性质，涉及研究人员从计算机科学，管理和法律的研究。 更广泛的影响：大多数联邦机构必须对公民和团体的不满作出反应，并解决机构与个人和组织之间的争端。联邦政府最近授权其机构使用替代性争议解决（ADR）方法来解决争议。由于20世纪90年代国会和总统的行动，联邦行政机构必须尽可能使用非对抗性争议解决方式。80多个联邦机构有这样的调解方案。NMB的客户和兄弟组织将准备采用这些技术，将在线争议解决应用于自己的需求。结果将通过传统的出版场所分发，也由马萨诸塞大学信息技术和争议解决中心，马萨诸塞大学电子企业研究所和NMB参与美国政府机构间替代性争议解决（ADR）工作组超过25个机构。

Dispute resolution is a fundamental and pervasive activity of government, requring efficiency, effectiveness and fairness. This project proposes applying process technology to develop and evaluate dispute resolution processes through online delivery. The intention is to improve dispute resolution, and deepen understanding of how to be more successful in developing and evaluating processes with the stringent requirements of public governance. The project focus is on the dispute resolution processes and approaches used by the National Mediation Board (NMB). Intellectual Merit: The project's intellectual focus is on the applicability of process technology to processes having particularly stringent efficiency, effectiveness and fairness requirements. These, in turn, rest upon the need for strong management of communications and information flow, and strong assurances about security, privacy, and accuracy. The establishment of transparently fair, validated, processes designed by multi-stakeholder collaboration can meet these requirements, and lead to increased trust in government. The research will include evaluation of the success of innovative process definition, analysis, and collaboration technologies in meeting these stringent requirements and in increasing trust. These technologies have succeeded in such domains as software development, medicine, and scientific data processing.; they will now be evaluated in the complex domain of online dispute resolution, with its particularly challenging goal of trust enhancement in an environment where the parties are in dispute. The research is interdisciplinary in nature, involving researchers from computer science, management, and legal studies. Broader Impacts: Most federal agencies must respond to grievances from citizens and groups, and resolve disputes between the agency and individuals and organizations. The Federal government has recently mandated that its agencies use alternative dispute resolution (ADR) methods to resolve disputes. As a result of both Congressional and Presidential action during the 1990s, federal administrative agencies must use non-adversarial dispute resolution whenever possible. Over eighty Federal agencies have such mediation programs. The NMB's clients and sibling organizations will be prepared to adopt these technologies in applying Online Dispute Resolution to their own needs. Results will be distributed through traditional publication venues and also by the UMass Center for Information Technology and Dispute Resolution, the UMass Electronic Enterprise Institute, and the NMB's participation in the US Government Interagency Alternative Dispute Resolution (ADR) Working Group of over 25 agencies.